Francisco Cisneros: Allstate Insurance

Reseñas

• GB

  gaude barrera

  1 day ago
  1.0
  This is the experience I had with Allstate's claims department. Inefficiency, lack of communication, and zero accountability from the adjusters I am giving a one-star review due to the terrible management, lack of communication, and absolute unwillingness to take responsibility for the actual damages by the adjusters assigned to my case. I want to clarify that the Allstate staff at my local office has always been very kind; the real problem is the absolute dynamic of inexperience and neglect from the external claims adjusters. My vehicle was located after being stolen on August 28th around 1:30 p. m. and was taken to the Chicago impound lot. I immediately decided to leave the retrieval process in the hands of the insurance company, as they guaranteed they would handle everything completely. The nightmare began with a total lack of communication from Arjun, who was in charge of the tow truck to retrieve the vehicle on Thursday, September 3rd. He called me saying he was having trouble and asked me to call the impound lot myself. After I tried calling with no success, he reached back out to tell me that "everything was resolved" and that he would let me know if anything else came up. He completely ghosted me for the rest of the day. The following day, Friday, I spoke with the evaluating adjusters, Jennifer and Juan. Since my rental car coverage was about to expire, I called out of concern, assuming my car was already at the repair shop. To my surprise and absolute disgust, they informed me that they hadn't even pulled it out of the impound lot. Arjunnever notified them of the issue on Thursday, and Jennifer and Juan's management to properly follow up showed absolute inefficiency and disorganization. To make matters worse, the mechanic found a mechanical issue that prevented the car from getting an alignment and wheel balancing, which caused several warning lights to turn on the dashboard—faults and alerts that my car absolutely did not have before it was stolen. Despite this, the evaluator simply claimed that it "did not correspond to the theft." In the end, I signed the necessary paperwork so I could leave with my car, but I had to pay out of my own pocket to fix that final issue. It is unacceptable for adjusters to act with such incompetence and leave policyholders stranded.
• KW

  Katie Walsh

  5 days ago
  5.0
  The 5 stars aren't for Allstate, they are for Mariana who was the only one that actually helped me. To the point of calling people with me on the phone so she could ask questions that I couldn't think of. It took a while to figure my claim situation out but only because I didn't come across Mariana until later. Thank you!
• JB

  Jose Rafael Garcia Bello

  Sep 23, 2026
  5.0
  Gracias por ayudarme, me dieron una gran opción en sus precios y excelente servicio, le recomiendo a Fátima Ayala
• CO

  Carlos Ortiz

  Sep 15, 2026
  4.0
  Buenas personas. Y contestan con educacion Cuando llamas. Alas officials. Siempre contestant cundy es una buena persona q contests. Mid preguntas
• LM

  laura Martinez

  Sep 11, 2026
  5.0
  Great service and attention, agent Diana Hernandez was great in answering all my questions and providing a great price in my auto insurance and home insurance...would recommend 100% for all around customer service.