Cricket Wireless Authorized Retailer

Reseñas

• BB

  Bart Burek

  Apr 26, 2026
  5.0
  We updgraded my plan today and gor a 2nd line and new phone. Great experience from start to finish.
• JF

  Jacqueline Freund

  Feb 25, 2026
  5.0
  After having a HORRIBLE experience at the Palatine IL store I had called the Crystal Lake IL store and spoke with a kind gentleman named Nick. I had discussed with him what my issue was and without hesitation he told me that he could help. I did drive an hour to get to the store but it was definitely worth it. Nick was a pleasure to work with. I will definitely recommend the Crystal Lake store to anyone looking for a great carrier with exceptional customer service! Thank you Nick! J. Freund
• KO

  Kayla O

  Feb 22, 2026
  5.0
  Had a problem with an iPhone screen going black but the phone was still technically operating. No idea what to do on a Sunday afternoon, we went into the store where Nick was helping 3 people at one time, and successfully I might add. He is knowledgeable on the products and knows that nobody wants to spend their whole day in the phone store. In and out in a flash with everything we needed, and because we were approved for the Bread financing, leaving here spending only the upgrade fee and the new charger fee. He was so pleasant to work with and I highly recommend this Cricket location 👍🏼👍🏼
• EJ

  Erik Johnson

  Feb 17, 2025
  1.0
  Went in at 1:40pm today. Lights on, open sign on, board of promotions outside... Doors were locked. Tried calling their national phone line and was told there is an emergency and they can't take my call. There is an emergency, I don't have a working phone.