I placed an online order and walked into the store just as the manager Gina was making my sandwich. She was wearing gloves but was actively using her personal cell phone while preparing food. She didn’t realize I was the customer for that order. After putting her phone back in her pocket, she immediately reached back toward my sandwich without changing her gloves. I had to stop her because I wasn’t comfortable with my food being handled after she had touched her phone. If I hadn’t arrived when I did, I never would have known.
After I spoke up, she appeared frustrated while finishing my sandwich. She slapped the ingredients on carelessly, put it together sloppily, and cut it into 3 bogus uneven pieces. The entire interaction made me feel like raising a legitimate food safety concern was an inconvenience. Food safety and professionalism should be priorities, especially from a manager. I hope this location reinforces proper hygiene practices and customer service expectations.
This is one of my favorite Subway locations! I always have a great experience here, and the staff consistently makes my sandwiches exactly the way I like them. Everyone is friendly, and the service is always excellent. Thank you all for the great work!
SB
Steve Bimbo
Jun 15, 2026
Hey Gina, this is the guy that you cursed out over the phone. I just want to let you know I’m not joking. I do have a recorder of you using profanity over the phone and I will send that to corporate. Maybe they will do something about it because you did not help me at all You use the F word on my sandwich why do you want to use the F word on my Sandwich
Gina is the most polite and was quick to serve with the best costumer service i have ever had in a fast food restaurant and I would highly recommend this subway to and friend or family members in the future and will be going back in the future as long as Gina is there
DP
Deni Parker
May 23, 2026
❗❗❗ Attention, Owner: That young woman who takes orders needs to learn some manners—or quit and go work as a security guard at a supermarket! Given her disrespectful behavior toward customers, she’d be better off guarding a warehouse.