MH
Molly Hilton
Jul 14, 2026
I was very disappointed with my experience. My receipt clearly shows that I paid for an extra sauce, but the cashier, Jose, insisted that I didn’t order it. We went back and forth for about 10 minutes, and he repeatedly told me the sauce had been canceled, even though it clearly had not. He also never wanted to give me my receipt—I had to ask for it several times before he finally handed it to me.
Once I had the receipt, it clearly showed that I had paid for the sauce. A team member from the back came over, reviewed the receipt, confirmed that I was correct, gave me the sauce, and even offered me a brownie for the inconvenience, which I appreciated.
Unfortunately, the food was also disappointing. The fries were very hard, overcooked, and there were only a small amount in the container. Between the poor customer service and the food quality, this was not a good experience. I hope the staff receives better training on handling customer concerns respectfully and verifying orders before arguing with customers.