The UPS Store

Reviews

• SS

  Skyyy

  Jun 3, 2026
  5.0
  I’ve been there five times to mail and return packages. Always being treated the best! Staffs are really friendly and helpful. They took care of everything for me :) And they made the process smoother than you could expect. 10/10
• AY

  Adrienne Yancey

  May 30, 2026
  5.0
  I always have a great experience at this location, all thanks to the incredible workers. Pam especially is always warm, patient and thorough. This is officially my go-to for UPS drop-offs.
• AM

  Andre Murray

  May 23, 2026
  5.0
  It was very very quick with a beautiful smile and attitude 👍😊
• MT

  Malcolm Tucker

  May 21, 2026
  1.0
  This is my neighborhood UPS that I frequent often, never had issues before. I recently mailed an expensive item with a 4 figure value for return and when the seller received it, they opened the box on camera in their store and the merchandise was missing. After going through a UPS claim process and being denied despite the fact I paid for $4000 worth of insurance on the package, I have been trying to reach the owner of the store only to be ignored and ran in circles by the manager of the store, Cris Lopez. He refuses to give me the owner’s information and when I attempt to have the owner call me, I’m told I have to wait a week and the owner will get in touch with me at his convenience. This matter has already gone on for 3-4 weeks and a serious issue with this amount of money lost for myself the customer, being ran around and treated like “we’ll get to you when you feel like it,” is absurd. Not only am I being given the run around but at each juncture this manager Cris Lopez is attempting to poke holes in my story to make me out to be nefarious. It’s to the point I believe himself and the owner are in on this because they keep deflecting and 1 trying to place blame and poke holes and 2 hiding while refusing to work with me for any resolution here.
• JA

  Jade Allure

  Apr 25, 2026
  2.0
  I’ve been a customer of this UPS Store for over 5 years, and my most recent experience was completely unacceptable. First, the overall professionalism in this location has seriously declined. One employee was walking around the store without shoes on, which is both inappropriate and unhygienic in a customer-facing business. I came in to return a phone using a provided shipping label that clearly indicated the item should be packed by UPS. The associate handling my return seemed immediately annoyed that he had to tape the box. He began taping it incorrectly, despite the box having specific folding instructions. I even offered to help, and he refused. What made this worse was the complete lack of communication. Instead of simply explaining any policy or potential charge for tape, he complained that he wasn’t “supposed” to use the company’s tape. This is a packing and shipping store—I have never, in five years, encountered an employee unwilling to tape a package. If there was a fee, that should have been clearly and respectfully communicated. When I calmly explained that my instructions stated UPS would handle the packing, he demanded to see “proof,” which was both unnecessary and unprofessional. His tone became increasingly rude, and he eventually raised his voice at me. The situation escalated further when he refused to provide my receipt. I had to ask multiple times before he finally handed it over, and even then, he said “are you done?” in a dismissive and disrespectful manner. As I was leaving, he sarcastically yelled “have a nice day,” and another employee made a comment about me within earshot. This entire interaction was frustrating, disrespectful, and completely out of line for a business that is supposed to provide customer service. The staff demonstrated a lack of professionalism, poor communication, and an unwillingness to perform basic job responsibilities. I expect much better from a business I’ve supported for years. This location needs serious improvement in both customer service and staff conduct.