The UPS Store

Reseñas

• LB

  Lydia B

  1 day ago
  1.0
  Very Disappointing I’ve used this UPS Store as an Access Point several times because it’s convenient and pickup has always been free. Yesterday, I was charged a $7 pickup fee for a package sent there. When I questioned it, I was told the fee was because I don’t have a mailbox with them. I checked the website and found no clear notice stating that Access Point pickups are subject to a $7 fee. Very disappointing and misleading. I will not be returning.
• CC

  Clark

  6 days ago
  1.0
  I went in to get a quote for shipping and somehow left feeling overly frustrated and angry. I thought my questions were straightforward and clear but the clerk seemed not to understand and became visibly showed her frustration as I asked questions about insurance and delivery signature. At one point, she walked away because she thought I said I would get quotes online but I said no such thing. There seems to be a recurring attitude problem with the same woman with long hair from other reviews I've read. If you have no customer service spirit, I'm sure there's a morgue hiring somewhere.
• LL

  Lindsay

  Aug 7, 2026
  1.0
  Heads up they charge for picking up the packages you send there. Like some apartments don’t have places to safely send packages so they definitely take advantage of that here. And the customer service isn’t great.
• SS

  Sora

  Jul 31, 2026
  1.0
  Horrible experience. The staff here needs to learn how to talk to speak with their customers like we are paying for the service it’s not for free . Specially this one old woman staff is really rude for no reason working On 7/31/26 .Time for retirement . Very moody and rude to everyone . Never coming back
• CC

  Christina Colanduoni

  Jul 28, 2026
  1.0
  Never in my life have I had an experience in a store like the one I did today. I need to get a prepaid shipping label for a visa interview with a consulate. I explained to the worker--a young man maybe a teenager I'm not sure--that I don't know the exact date that the consulate will grant the visa and send my paperwork to me but they ask me to bring a prepaid shipping label to my interview. He started laughing at me and calling me crazy. I wasn't being rude or difficult I was asking what options I have or what I can do. Even as I noticed he was being rude to me I kept calm. A supervisor noticed and told him "Act nice." He stopped for a second but after she walked away he started laughing at me again. After he kept laughing and calling me crazy I just left. I will be calling corporate about this experience because it was truly the worst customer experience of my life. I will never come here again and will avoid UPS in the future. Also, when I called UPS customer service they said I could pick a different drop-off shipping date or send it a little bit after my selected shipping date. They said it wouldn't need to be exact. It seems like they need some training at this location on UPS policy.