TR
Tunisha Rush
Aug 30, 2026
Worst Subway experience ever. I asked a simple question about substituting the ham for turkey because I do not eat pork, and the employee immediately had an attitude. She could have simply answered my question and explained the substitution policy without being rude.
I also clearly told her to charge $5.41 to my Apple Pay and that I would pay the remaining balance in cash. Instead, she only charged $3.35 to my card without explaining that she had changed the amount, leaving me to pay $4.41 in cash. While the final total was correct, she did not follow my payment instructions.
On top of the poor customer service, I paid $7.76 for a basic 6-inch turkey sandwich. Between the employee’s attitude, the price, and her failure to follow simple payment directions, I will not return to this location.
KD
Khayla Donald
Aug 23, 2026
Absolutely horrible customer service. The employee who served me was rude and had a nasty attitude from the moment he started making my sandwich. He literally balled up the meat on my sandwich, which was already frustrating, but then I noticed there was something on one of the pieces of meat. I politely asked him multiple times to change the meat, and instead of simply correcting the issue, he gave me a disgusting look and made me feel like I was bothering him.
What made it even worse was when I was leaving, he said “thank you” in a way that came across like he was happy we were finally leaving and he didn’t have to serve us anymore.The attitude was completely unnecessary, especially considering I was the customer and was only asking for something that was reasonable after noticing an issue with the food.
I understand that working with the public can be frustrating, but there is absolutely no excuse for treating customers this way.If this is the kind of customer service this location is comfortable providing, I definitely will not be spending my money here again. Management seriously needs to address the way customers are being treated at this location.
Charged more then 13$ for a footlong sandwich with 5 olives and 8 spinach leaves on it. Meat was spaced so far. You would think the guy making the sandwich owned the place and is barely keeping the lights on. If mediocrity had an even less desirable cousin, then this place is it.
I strongly do not recommend this Subway. One of the employees the African lady is extremely rude, aggressive, and not welcoming at all. She shows absolutely no respect toward customers and even goes as far as insulting them.
Customers come to spend their money and should be treated with basic respect and professionalism. The customer service here was honestly terrible. Management should seriously address this employee’s behavior and take customer complaints seriously.
As for me, I will not be coming back to this location. Very disappointing experience and a complete lack of professionalism.
AK
Angelina Kuziela
Jul 4, 2026
Probably the worst experience I’ve had at this location. The lady is rude & rushes you to get your order out. Just stares at you, even when you smile at them you can’t get a smile out of them. Was told I couldn’t modify my sandwich, makes 0 sense as it’s “build your own” and toppings are free. Even with an extra charge it would’ve been fine, gave me no option. Sad, used to be a pretty cool location as I’ve lived in BP my entire life. Sad what it’s coming to lol. If you don’t like your job & can’t work in customer service, find a new one.