BH
Bridget Hosman
Feb 27, 2026
Today I placed an online order at this restaurant and had an issue when I went to pick-up. Online, I selected to make the meal a combo and selected a bottle of Diet Dr Pepper. I pre-paid online. When I went to pick up, the worker told me I can only have the fountain soda. I told her that I ordered online, the bottle was given as an option, I already paid, and that the fountain machine does not have Diet Dr. Pepper (which I ordered). She kept saying no and pointing to a sign to say it was a different price. She was very rude and eventually said I can have the bottle this time- but only after I made it very clear I was not paying for the bottle, as I already paid online. I even went back and checked online, and the price was the same when I added a bottle or a fountain to the combo. I kept trying to explain this and she wouldn’t listen.
I know different restaurants have different rules, but online ordering allowed me to order the bottle and pay for it, and they did not have the drink I wanted on the fountain. The real problem is the rude, unprofessional attitude of the worker. I’ve had a situation with her before and this treatment as a customer is just ridiculous!