Pete Fernandez: Allstate Insurance

Reseñas

• KS

  Kay Ellen Stein

  May 29, 2026
  5.0
  Diane Galvan was fantastic helping navigate a policy for elderly parent. Diane is friendly , patient and knowledgeable.
• EM

  Evelina Miranda

  May 20, 2026
  5.0
  I would like to give a huge thank you to Norma from Allstate who worked tirelessly to make the necessary adjustments on my insurance account. Her dedication, compassion, and persistence throughout the process were greatly appreciated. She kept me updated with phone calls and emails. She treated me like family and with her knowledge I knew she would handle the situation the best way possible. This way actually the first time that I’ve ever spoken with an agent that was so caring. Thank you Norma!!! YOU ROCK!!!!
• MF

  M Faris

  May 1, 2026
  5.0
  Norma, representing Pete Fernández’ Allstate office, took my call regarding my auto insurance issues. I presented my issues and was pleasantly surprised at the level of service offered. My experience at present with customer service has consisted of the following: After being on the phone for 10’s of minutes of automated menus and holding, I’m usually routed to reps who are typically positioned in outsourced locations (abroad), who, after long waits, come online, hear my issue, and respond with out-of-context, mechanical, uselessly apologetic and scripted responses. My experience here was not the aforementioned. Norma built client rapport, understood the problem, provided a solution, and followed through with the result, over a 2-week period! These sound like standard processes but I assure you they are not, in my experience. Being on the cusp of considering insurance alternatives, Norma reminded me that my current insurance agent is top notch. Norma is the benchmark for a practice I thought to be long dead: customer relations. Norma is keeping in the highest standards and reputation of Allstate. I hope Norma’s peers maintain this standard and that management recognizes her for service above the industry standard. Thank you Norma for all your help!
• JK

  Joyce Keith

  Apr 27, 2026
  5.0
  Diane is the absolute best she worked with me taking her time going over different plans for me she was not in a hurry.