nice location and friendly staff... one level below the Stetson street-level entrance to the building... took the elevator down as we could not locate the stairs (but there must be some way since you can go up steps to the lobby of the building... the best part was that they did NOT charge a fee for a return to Amazon like the UPS store in the Swissotel pedway level does... GREAT FIND!!!
English follows Japanese 🗣️🇯🇵🇺🇸
世界一周旅行中、荷物が増えすぎたのでアメリカから荷物の一部を日本へ送ることを決めました。この店舗を選んだのはシカゴ市内のFedexの中でもGoogleの評価が高かったからです。割れ物はプチプチで包んでくれるし、英語が苦手な私にも丁寧に接してくれました。全ての梱包が終わったあとに見積もりを出してもらったのですが、想像より高額になってしまいました。もう少し安くする方法はないかと相談したところ「日本までは遠いからどうしても高くなってしまう。自分で飛行機で持っていくのが1番いいと思う」とアドバイスをくれました。梱包後にキャンセルしたにも関わらず嫌な顔ひとつせず対応してくれて感謝いたします。本当にありがとうございました。
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During my round-the-world trip, my luggage became too heavy, so I decided to ship some items from the US back to Japan. I chose this FedEx location in Chicago because it had high Google ratings among FedEx stores in the city. They wrapped fragile items in bubble wrap and treated me kindly despite my limited English skills. After they finished packing everything, they gave me an estimate, but it was higher than I had envisioned. When I asked if there was any way to make it cheaper, they advised, "Japan is far away, so it eventually gets I think the best option would be for you to take it on the plane yourself." Even though I canceled after they'd packed everything, they handled it without a single frown. I'm truly grateful. Thank you so much.
Horrible customer service, they put the incorrect shipping label on one of my return packages
VK
vinnie kingston
Mar 6, 2024
Super helpful whenever I stop by to ship something on my way to / from work!
Actually visited to vfs the passport service centers but they accepting documents through mail only so unfortunately have to enter this place. Reception lady is non-cooperative,rude and unwilling doing the job without any reason. Being a customer i am not expecting. I believe every one has to follow Covid-19 guide line but that doesn’t mean customer can’t visit. Either they have supposed to close the office. Even charging more than the other branches. Beware to step in . They don’t want business just open as a part of formality. Review posted lated after get the confirmation of documents received. Literally scared about my documents.Guys many options of mailing think twice before step in.