SH
Sunny Lan (HYL)
Aug 7, 2026
Personally had a good experience here. The staff was friendly and helpful!
Turn left after enter the hotel and walk straight to the end then you will see the FedEx store!
Excellent service!! Fabian is an excellent worker. Friendly and good attitude and manners. Prices are very expensive. I paid $120 for a package about 2 pounds heavy and delivery 7 blocks away next day. No choice needed the service.
AW
Arthur Walker
Jun 30, 2026
Not sure what all the angry one star reviews are about. Went in, they priced the shipping, and it was half what I expected, and their slowest option might get to my house before I do. They laughed at my stupid jokes, and treated me just fine. They did open the doors a minute late but with how traffic in Chicago tends to be? Not even going to quibble about it.
AC
Amy Craighead
Jun 15, 2026
Lists FedEx Ground drop off as one of its services, but was immediately informed of a "handling fee" when I walked in. This is not listed anywhere on the site, but apparently, is a policy FedEx holds for hotels. It's yet another random cash grab. And a great reason to go to UPS instead.
TC
Tasha Copeland
May 27, 2026
Do not go to this location if you can help it.The worst customer service experience I’ve ever had. I went to this location and they refused to offer any type of support even though they didn’t have a line. I was unable to get into my email account to print and I asked for help from the person working at the desk. He told me to use The self-service printer. I wasn’t able to because Someone was already using it, And it didn’t seem to be working for him. I waited about 10 minutes and went back to the cashiers. They still refuse to help and said the only thing I can do is wait for the other person to finish, even though there was no line whatsoever. I understand that technology is great and we can use it for many things but simple customer service should not be that hard to ask for to print one document. I’ve never had a problem like this with UPS I’m just saying