I arrived at this FedEx location at 5:55 PM to drop off a package, before their posted closing time of 6:00 PM. The store was still open, the "Open" sign was clearly on, and yet the employee refused to accept my shipment.
If the staff stops taking customers before the posted hours, then both the store signage and online hours need to be updated to reflect the actual cutoff time. It’s misleading and frustrating for customers who plan their day around posted business hours.
After reading other reviews, it’s clear this isn’t an isolated incident. There seems to be an ongoing issue with this location turning away customers before closing
CG
Cheyenne Keyser Gallagher
Dec 21, 2023
No comparison. This team is amazing. Never have I had a shipping office where I know the team, but you can't help but get to know and love them. Michelle, Harvey, Shamikis & Willie - y'all are *the* best. Thanks for all that you do and for how many times I've run up there with a printing or shipping "emergency" that you've handled quickly and with ease and a smile!
If I could give less than one star, I would. I’ve had two instances where this location, and Fedex in general, messed up pickup and delivery for critical packages. The first time I went, I tried asking the employee some questions as I wasn’t sure what the drop off process was (I had never dropped off a package at fedex before), and the employee was really rude and dismissed me right away, the package wasn’t picked up and didn’t get delivered in time. The second time, fedex lost my package entirely and couldn’t tell me where it was even though I have a tracking number. Calling their 1-800 number doesn’t get me anywhere either. The recipient I’m dealing with uses fedex giving me no option but to use them. They’re the worst, and I’d strongly recommend using another shipping provider.
NJ
Nickolai Jablokov
May 22, 2020
Could not be happier with my experience FedEx. I worked with Delano, who helped me through the entire process. Delano was politely, knowledgable and helpful, at no point did he make it appear that I was bothering him with all my questions, or make me feel that I was not important, it was the complete opposite. I was shipping a large package from Chicago to Philadelphia; he helped pick the best shipping option, and packed everything in the box so that it would all fit.
Representative created an incomplete shipping label intended for a conference, never arrived due to the representative missing exhibit and booth info. Asked FEDEX to return my package to Chicago, it cam to Chicago and was shipped back to Philadelphia in error, Driver drops my package off and no one knows where its at. Very poor customer service in trying to retrieve my equipment. I will never use this system again, it's OVERRATED