Very much out of the way for anyone, even a hotel customer that wants to use this service. For someone not staying at the hotel, you must wait in line at the concierge, ask where it is, then have to go down 2 flights of stairs, then up an elevator and around several corners to get to it.
They nearly charged me double what it typically costs to ship my item as they added a $20 fee for shipping from an in-hotel location. This was not on the website when I estimated shipping cost, and was not mentioned to me until I got out my credit card. Therefore, this location caused me to use my entire lunch break and not even ship the item.
Skip this waste of time and go to the full-service shop on Erie and Dearborne that doesn't charge an additional $20 fee!