SY
Sparta Young
Aug 18, 2026
I’ve experienced very inconsistent customer service at this location. Unfortunately, my most recent interaction with a front-desk employee named Jimmy was particularly frustrating.
He was disrespectful and raised his voice while speaking to me. At one point, there were two packages with the same name, and instead of simply clarifying the situation with me, he yelled the question across the room. The interaction felt unnecessarily confrontational and uncomfortable.
What makes this especially disappointing is that, according to his name tag, Jimmy has been working at FedEx since 2021, so I would expect a higher level of professionalism and customer service.
The other staff members I’ve interacted with have been much more pleasant and helpful. I hope management addresses the way customers are being spoken to at this location, because basic courtesy and professionalism should be expected from anyone working in a customer-facing role.