CA
Chinyere Achusim
Aug 2, 2026
I’m convinced that they steal packages.
I had a package with expedited shipping that they apparently lost and after a week they told me that I have to report it lost to the company that sold the products.
After I started the refund process, they suddenly found my package, told me that it had something on it as if something burst inside, asked if I wanted them to open it to check the contents (weird as heck), I said no.
They said, you can come up and get it even if you get a refund (weird again), and then they told me, “the company said to destroy it”.
They’re shady and I hate that for myself and other people in the Aurora area just trying to get the products they paid for in a timely fashion.
Whoever Robert is delivering sucks at his job! He failed to ring my doorbell 3x while attempting to deliver my package in Shorewood. Like put some effort into your job
AR
Alex Rodriguez
Jul 10, 2026
Terrible customer service. Rude and unprofessional. They don’t explain anything and tell you to go home and call customer service, then you call customer service and there aren’t any customer service reps available. You have to leave your number and have them call you. Fedex and especially this place has become the worst shipping service I’ve ever seen.
TT
travisspahn
Jun 29, 2026
Cannot call them and speak to a person this location has had a package of ours that we need to keep our business up and running. We cant get ahold of somone to sort out the issues regarding the shipping. They're automated response on the phone cannot understand or fix the problem.
Super friendly staff and very helpful.