MA
Melanie Arvidson
May 6, 2026
Despicable customer service by the OWNER! $30+ of an order was ruined due to smothering sandwiches with red onions. When I called, nobody even answered. Kept calling, finally answered. I was accused of waiting 3 hours after picking up (complete lie...I have the time stamp with order, google maps, and phone logs). Was told that I was the one to put it in the app wrong (nope...I have the order screenshot). Was told that I needed to PROVE, in person, with ALL sandwiches, requiring me to drive back to the store tonight, and they would remake them. I am a single parent with SEVERE joint/spinal issues, and returning to the store tonight was not feasible, but offered pictures or to store sandwiches until tomorrow evening in order to arrange AGAIN, to return to the store. No dinner for the family tonight, and needed to fully prep a meal unexpectedly. Not a SINGLE apology, no acknowledgement of the error, not even one empathic response...only cold, blaming (of my order, my timing, and my inability to jump back into the car for another roundtrip visit), rude, disrespectful, and zero attempts to acknowledge the inconvenience incurred by the CUSTOMER. He just kept repeating the same blame game and "just bring back and I make new" over 6 times, not listening to a single concern I shared. Worst restaurant owner I've EVER encountered and this store and person puts complete shame to the SUBWAY name. Oh, and he made sure to keep repeating that each store has their own policy-what would that be? A policy of customer shaming and disrespect? Despicable!