The UPS Store

Reviews

• KB

  Kim Blaisdell

  5 days ago
  5.0
  The Star Idaho UPS store has been a great addition to us and the customer service has been amazing.
• PH

  Paul Hervey

  Jun 5, 2026
  3.0
  I was excited when UPS opened a store in Star. Prior to that, it was another ship and print company in Star or drive to the UPS store in Meridian. The other store in Star presented some problems for me, so we have been coming here. I'll be up front and say that, prior to the last two times we have come in to this UPS store, I was happy. It's easy to return Amazon packages or ship my own packages. The time before last there was a very long line. One customer was taking a long time for his transaction through no fault of his own, and another, elderly customer was moving very slowly and running every card in his wallet multiple times in order to pay, which made his transaction take way longer than it should. Meanwhile, there was a third cash register (and a third clerk) who did nothing to alleviate the congestion. Today we came in for an Amazon return and to mail an 8x11" manila envelope with a thin catalogue type profile. My wife asked for the least expensive way to send it. The young lady quoted $16--for it to be shipped UPS. She did not offer USPS postage, which is what we wanted. My wife was confused. She hadn't asked for USPS but did ask for the least expensive. I think this young lady should have be intuitive enough to realize that USPS is the least expensive: $5 vs $16. She was very nice, however, and the situation was quickly clarified when my wife said that she would just take it to the post office and the young woman then offered that option. So, just putting this in my review so that these young clerks can be properly trained to offer all the options available, UPS or USPS.
• MS

  Miranda Stanford

  Jun 3, 2026
  5.0
  The staff is always friendly, speedy return process, and wonderful store manager who does an amazing job keeping things flowing quickly. In the past, I’ve dreaded having to go do returns at other locations either because of the friendliness of the staff or the long lines. Since opening, this store has done an amazing job of providing quality, customer service, and in a speedy manner Knowing customers typically are coming in while in a rush. Great job To our UPS store store, you do a great job representing our wonderful start community
• KD

  Kelly Demangate

  May 29, 2026
  5.0
  Friendly and helpful staff every time ive gone.
• SH

  Spencer Hollingsworth

  May 4, 2026
  5.0
  Service here was super friendly and very helpful. Beth help me with the packing of my order and JJ rang me up. I had several questions about shipping and they both were very helpful. Thank you