So this is about the poorest customer service I've ever had at a restaurant. I am a level seven Google local guide and I rarely give anybody lower than a 4 or 5 star rating but this one deserves one for the poor policies they have. The challenge was we got in the store when nobody else was there. We ordered our sandwiches online. They told us that since we had ordered online they had to serve the customers that came in after us, all of them in the store first. We had to wait till they were all served first, then they could finally look at our online order. This is the poorest customer service experience I've ever experienced. If people order online and they're in the store, they should be treated and helped before others that came in after them and ordered after them. This makes no sense. If Subway really wants to cater to people online, they need to give them a better experience online. Otherwise they shouldn't even have the online app, which is a terrible experience.
Wow. Really horrible customer service. We were here before a group of about 10 people, had already paid, and even waited in line to hold our spot so they could make our order before we left for the famous geyser. They refused to make it until after the lunch rush simply because we ordered online even though we were here first, had already paid, and waited in line just like everyone else. Really frustrating and makes absolutely no sense.
NL
Nicole Nielson (Lever Action Lady)
Aug 1, 2026
They are a fantastic subway! Their employees keep the place clean and they are extremely good with their customer service. They always have fresh produce and deli products. I'm so glad this little town has a high quality eating establishment! They will be getting more of my business.
JG
Jesus Gutierrez
Jul 15, 2026
I had a terrible experience at this Subway. When I asked for help figuring out which sandwich was on the menu, one employee responded by saying they "had better things to do" than help me. That level of rudeness and disrespect toward a customer is completely unacceptable.
To make matters worse, another employee appeared to be handling food while carrying what looked like a vape, which came across as unprofessional and raised concerns about hygiene.
Customer service and professionalism were seriously lacking during my visit. I won't be returning, and I hope management addresses these issues so future customers are treated with the respect they deserve. If zero stars was an option then that’s what it would be
EH
Erik Hernandez
Jul 15, 2026
Horrible service didn’t want to answer questions about a sandwich employee got so defensive and rude. Horrible experience. Wouldn’t stop if I were you