09-07-2026 We went through the drive-through and ordered our sandwiches. Before we even left the parking lot, we checked the order and immediately noticed that it was incorrect. There were no other customers in the drive-through or in the store front, so there was really no question about whose order it was.
We immediately parked, went inside, and politely asked if they could correct the mistake. The employee at the counter apologized and started making the correct sandwich. At that point, someone who appeared to be management came out and told her to stop because we did not have the original receipt.
I asked if he could look up the transaction through the point-of-sale system, since the purchase had just been made. He said he could, but then told me it would not matter because we did not have the physical receipt. When I asked him to explain the policy and why the store could not simply verify the transaction and correct an obvious mistake they had made, I was given vague answers and ultimately told to come back the following day between 1 and 4 PM when the manager would be there.
After some back-and-forth, and after explaining several reasonable ways they could verify the purchase, they eventually reconsidered and replaced the sandwich.
I’m not someone who typically leaves negative reviews, but this was an unnecessarily frustrating experience. Mistakes happen—that’s not the issue. The problem was that the employee made a clear mistake, we immediately brought it to their attention, and management initially refused to correct it despite having the ability to verify the transaction.
Customers should not have to argue with employees or management to get a simple mistake corrected, especially when the solution is as straightforward as looking up a transaction that occurred moments earlier. I hope management addresses this, because the way this situation was handled was far more frustrating than the original mistake.