The UPS Store

Reviews

• MG

  Marc Green

  Apr 17, 2026
  5.0
  Very helpful and courteous.
• DM

  Dade Murphy

  Mar 21, 2026
  5.0
  I needed to send my car title with return service. The UPS store took care of it - most reliable carrier in town.
• EN

  Emma Nash

  Feb 11, 2026
  5.0
  The staff were so pleasant and helped me ensure that my package was packed safely, tracked, and sent in the most cost-efficient way possible. I will definitely be back. I have had bad UPS experiences but this was the opposite! Brightened my day.
• MM

  Michael

  Feb 2, 2026
  1.0
  Premium Prices for Professional Gaslighting" "If you enjoy paying for Second Day Air only to be lied to by customer service, UPS is the carrier for you. My package has been sitting in a hub 90 minutes away for 3 days. I could have driven there and back on a single tank of gas five times over by now. When I called to ask why a 'guaranteed' service is failing, I was met with the standard script of excuses and corporate gaslighting. They treat you like you’re the crazy one for expecting them to actually do the job you paid for. Don't waste your money on their 'expedited' tiers—they take the extra cash and then provide the same bottom-tier effort. Absolutely zero accountability and even less respect for their customers' time." This package was sent on a Wednesday the 29th of January , is still sitting in a facility and won’t be delivered till Tuesday the 3rd of February. Just to add, I have been having packages sent out every Wednesday for the past 2 years. I usually use USPS priority mail and like clockwork it is in my PO Box every Saturday without fail. The one time I try something new, ie UPS “ 2nd Day Air” at almost 3 times the cost, it takes them a week. And no this was definitely not weather or anything else but pure neglect. Do yourself a favor and stick with USPS