Subway

Reseñas

• MN

  Megan Nelson

  Aug 12, 2026
  1.0
  I almost never leave negative reviews, but my experience at the Subway on S. Woodruff Ave. was frustrating from beginning to end. I pulled up and was barely greeted. I was still very polite and made an effort to ask the employee how her day was. She took my order without asking for my Subway Rewards number. I noticed and asked if she could add it so I could receive my points. I was simply told that the order had already been put through, with no attempt to offer a solution for receiving the points. I ordered a toasted BLT — just bread and bacon — and it was over $15. That was already pretty shocking for what I received. I also ordered a Spicy Italian. After a few minutes, another employee asked me to pull forward. I said absolutely, but asked if I could please get my receipt so I could make sure I received my rewards points. Instead, my order was brought out and handed to me. When I got home and opened everything, I discovered that my Spicy Italian was completely wrong. I received a smooshed sandwich with only pepperoni and salami on it. I called the store and explained what happened. I was told I needed to drive all the way back with the incorrect sandwich. I explained that I don't live in the area and asked if I could send pictures instead. The employee gave me her personal phone number and asked me to send them. I did, and her response was essentially, “Wow, yep, I see that's wrong.” I then sent a picture of my receipt so they could see exactly what I had ordered. I was then told that because I had also ordered chips and a drink, they couldn't refund the sandwich. Okay… but what was the solution? Once again, I was told I could drive all the way back to the store and have them make me another sandwich. I explained again that I don't live in the area and that I wasn't going to make another trip back because of an error that wasn't mine. Eventually, I was offered a coupon for a free sandwich. Fine. I said that would work and asked if they could email it to me. Nope. Instead, I was asked for my home address so they could mail it to me. 🤦‍♀️ Seriously… what happened to basic customer service? I understand that mistakes happen. I really do. The problem wasn't even the incorrect sandwich — it was the complete lack of effort to actually make the situation right in a reasonable way. Between the lack of greeting, not helping with my rewards points, paying over $15 for a very basic BLT, receiving the wrong sandwich, being asked multiple times to drive back despite explaining that I don't live nearby, and then having the “solution” turn into mailing a coupon to my home address… this was just ridiculous. This was my first time at this location, and unfortunately, it will be my last. For the price of the food, I expect better. For the customer service, I expect much better.
• SS

  Sarah

  Aug 1, 2026
  1.0
  I stopped by here today with my husband, the lady in the drive thru was soooo rude! I was honestly surprised at the level of rudeness. Based upon our experience, we left without ordering. This type of service makes companies lose customers. I don't know if workers need additional training or what. Something definitely needs to change! If I could leave negative stars, it would be -8 at the very least if not more!
• DK

  David Krajewski

  Jul 20, 2026
  4.0
  Good Sandwich
• GC

  Gabriel Cruz

  Jun 25, 2026
  5.0
  Body helped us today and wow he went above and beyond helping us out with the Moana deal that was going on. Thank you brother we really appreciate the help
• SP

  Skyler Powell

  May 26, 2026
  1.0
  Wouldnt know the quality.. Had time to wait . However 3 of the 4 employees expressed horrible attitudes. Hastily preparing an online order, thinking it was me that was there to pick up... I had no interest in being there anymore,or to have my food prepared with spite. I now want to thank the one taller gentleman working with his head down saying nothing at all. As he was out numbered.