Unprofessional
Subway on JFK has the rudest Customer Service you could ever experience. They prioritize, baking bread and online orders over Customer standing right in front of them. They don’t even acknowledge that you’re standing there. They just continue on with the task that they are doing. If they would even acknowledge your presence and tell you, it’ll be just a minute I have to finish this and why a person would understand, but they just let you sit there as if though they can’t even see you. Then when they finally do make your sandwich, you walk out and you feel like you’re carrying air. We were the only customers in their store and it still took us 10 minutes to get Waited on for one sandwich.
I arrived. No one was in line. I stood there for over 10 minutes while three employees behind the counter worked making sandwiches, which I assume were phoned in or texted in ahead of me. At first I understood that and tried to be patient. Two of the three noticed me and kind of looked at me as if to say we know will be there in a moment. When one finally did ask me what I wanted. I said you have a live customer in front of you and nobody said a thing to me for way too long.
I'm pretty certain that two of the three are almost brand new employees. When the one whom I tagged as the veteran employee finished making her last sandwich, she wiped her hands and walked away into another room. Customer service is not Paramount here.
Now let's get to the sandwiches. I ordered two 6-in ones to go. Both were tasteless. I'd asked them to lather it up with Mayo which unabashedly admit is the way I order my subways. They did lather it on but it didn't help. I don't know what the problem is really. They didn't taste bad but they sure didn't have any zing to them.
I felt sorry for the newer employees.
I will never returned to this location and likely will be skipping subways everywhere for a while. That's how disastrous such an experience could be to potential customers. I'm not a whiner but if I were the owner of this location I would be sorely disappointed, perhaps it was his or her that failed to adequately train the staff.
JB
Jennifer Bailey
Apr 22, 2026
1 worker when arrived to pick up online order. 6 customers in line. Finally another worker came from the back. Wrap was not wrapped it was thrown together. Sandwich wasnt much better.
CB
Chelsi Brainard
Apr 6, 2026
Went to eat at 11am, they had no bread ready. The tables and floors were disgusting. Went to get pepsi out of the fountain and it was empty. Tried Dr pepper next. Also empty. They've only been open for 2 hours.