08/12/2026 @16:45pm
Very disappointing experience at this Subway location in Charles City. The employee had just prepared a pork sandwich and then started making my veggie sandwich without changing his gloves. Because I do not eat pork, I politely asked him to change his gloves before handling my food.
Instead of respecting my request, he became upset and acted like my concern didn’t matter. I ended up leaving without ordering anything.
Customers should be able to expect basic hygiene, prevention of cross-contact when requested, and respectful customer service. A simple glove change would have solved the entire issue. Management should provide better training on food handling and how to respectfully handle customers with dietary restrictions.
TB
Tim Berk
Apr 26, 2026
1.0
Horrible customer service, will make walk in customers wait to order because one worker is filling several on-line orders. The other worker won't even acknowledge us, to busy walking to & fro collecting pans. We waited around 10 min and decided to leave. This is 3rd time I personally have encountered this, and typically wouldn't complain but it happens all to often at the Charles City location
SB
Sadie Blickenderfer
Apr 10, 2026
1.0
Evening shift could do a lot better. If you order online just expect it not be made on time or wrong.
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