The UPS Store

Reseñas

• ML

  Meggie L

  Oct 8, 2026
  5.0
  This was a fantastic experience! I was nervous because I couldn't get a package closed before returning it. The service person was able to get it closed and shipped it off very quickly! The staff were very helpful and I liked that there was absolutely no stress in getting my task completed. They handled it wonderfully. And the store was impeccably clean!
• AA

  Aaron Andrews

  Oct 7, 2026
  1.0
  This is a Public Service Announcement for those considering having your package held at this location for pickup. Be advised that it may be immediately sent back to the Hiawatha UPS location due to their limited storage space. On this particular day, I learned that several packages suffered the same fate as mine. Because the Hiawatha location is now closed to the public and I was unable to intercept it again for drop off at another location within a very short window of time, it was sent back as return to sender on the same day. I learned these details after the fact. As this was happening in real time, the tracking info left me in suspense for days with incomplete information. Thankfully, it was eventually scanned in Illinois on it's way back to the sender. For a while, I was legitimately concerned my package may have been lost. I attempted to redirect it back via ups.com, but the request was not serviced before it was delivered to the sender. I was shocked and quite enraged that this was a legitimate way for a UPS Store to handle a hold request. The story ends well. I worked with the shipper to send it again and I did receive my package a week later. This time I made sure to stay home that day. I learned that if I ever need to do this again, it is worth the drive across town to the Williams Blvd location. Don't let this happen to you. This has been a Public Service Announcement for your own good. Edit: In response to the owner's response. Thank you for the apology. I am trying to provide awareness to future customers of what might happen when they request a package to be held at this location. I am now aware that the UPS store is not affiliated with UPS and that you have no obligation to hold packages for any period of time. I wish there were a better forum to communicate this information. Perhaps a remedy is to opt out of being an eligible location to hold a package from UPS, in order to avoid future frustration from customers or negative reviews such as these. Or perhaps sending the package to another UPS store location, as a courtesy, and notify the customer, rather than sending the package back to UPS knowing what we now know. I understand the logistics of that may also be impractical. Perhaps holding packages is just not a reliable/feasible system to have between your UPS store and UPS. It would seem better for both parties to understand you may not be able to accommodate the request, and may lead to something like this occurring. I see that UPS did what they had to do when a package was returned to them. I understand ups.com is less responsive than I would have liked. Because their system also has room for improvement, it does demonstrate the ramifications of what can happen when the hold request of the package is not accepted at a UPS store, and therefore the importance of communicating this to your customers in advance. How I see it is that the act of sending the package immediately back to UPS precipitated all of this. I respectfully say that had you been in my situation and had this happened to you, it may feel difficult to leave a positive rating for the experience based on the actions that took place at this location with the information you would have had at that time. I am guilty of having made an assumption. Had I a better understanding of what might happen, I would not have taken the risk. Since I did not, the rating expresses this.
• JC

  Julie Cadman

  Sep 23, 2026
  1.0
  My unpackaged items sat in the store for six days after paying over $300 to have them boxed and shipped. After following up, my items finally shipped with the comment that they were too busy to box them and prioritized other items over mine. This was right before the manager of the store hung up on me. Will never use this location again.
• LI

  Laura I

  Sep 12, 2026
  1.0
  The worst. You've got a girl there who will guarantee you lose business. No help offered. T Laughed at people who were walking out. Go to FedEx.
• TA

  Tanya Adams

  Sep 5, 2026
  1.0
  I have a bad experience almost every time I go to this one. There's always a line a most of the employees are horrible and rude. Had one announce that we all must like waiting and really didnt want them to be able to take their 20 min break. I will just start driving out of my way to go to the other location or use the FedEx if i can