Jeter Schrock & Associates, Inc: Allstate Insurance

Reseñas

• DL

  Daniel Le

  1 day ago
  5.0
  Mason was very professional and honest while presenting options for home and auto insurance. I highly recommend to anyone looking for coverage.
• GB

  Gary Beaumont

  Sep 29, 2026
  5.0
  I've had Jeter Schrock and Associates Allstate insurance for years now unfortunately I've had to turn in a couple claims and I had the best help from all the staff but I gotta say Lisa is my go to gal.
• DE

  Dustin Elkin

  Sep 25, 2026
  1.0
  After 20+ years, I am done with this Allstate agency. I have been an Allstate customer for more than 20 years. After what happened with my basement and, just as importantly, how this agency responded when I desperately needed help, I will be moving my insurance business elsewhere. Last year, I specifically called this agency after finishing my basement because I wanted to make sure the basement was properly covered. Fast-forward to this year: while I was out of town on vacation on a cruise, I learned that my basement had flooded. Imagine being hundreds of miles from home, on a ship, trying to coordinate emergency water mitigation, determine what happened, protect your home from further damage, and figure out your insurance coverage remotely. I was incredibly stressed and looking to the insurance agency I had trusted for more than two decades for help and guidance. Instead, I felt like I was essentially on my own. Then I discovered that my water-backup coverage was still limited to only $5,000. When I questioned the agency, I was told: “I reviewed the notes from when you called in, and it looks like we verified at that time that the basement is 100% finished. I also confirmed that no changes were made to your water backup coverage during that call.” That is exactly the problem. I called specifically about coverage after finishing my basement. The agency documented that my basement was 100% finished, yet my water-backup coverage remained at $5,000. Then, AFTER I suffered the loss, I learned from the agency that higher limits were available: $10,000 and $25,000. When I asked whether their records showed that I had actually been quoted those options or that I declined additional coverage, I wasn’t provided anything showing that. Instead, the response was that I had been mailed declaration pages every year showing my coverage and limits. After 20+ years as a customer, that response was incredibly disappointing. Sending me a declaration page is not the same as providing the guidance I expected when I specifically called my insurance agency to discuss protecting a newly finished basement. I subsequently pursued the issue through the agency’s Errors & Omissions process, and that claim was denied as well. I understand that an insurance company can only pay according to the policy and limits that were actually issued. My complaint is about how I ended up inadequately protected despite specifically contacting my agency about my finished basement and the lack of meaningful assistance I experienced when the loss actually occurred. Insurance agents aren’t important when everything is going well. Their value becomes apparent when something goes terribly wrong. For me, that moment came while I was out of town, on a cruise, watching from hundreds of miles away as my basement flooded and trying to manage an emergency at home. That was when I needed my insurance agency the most. Instead of feeling like I had an advocate helping me through it, I felt like I was left to figure it out myself. After more than 20 years of loyalty, this experience destroyed my confidence in this agency. This isn’t simply about a $5,000 coverage limit or a denied E&O claim. It’s about trust, service, and whether the professionals you depend on are actually there when you need them. After 20+ years, they have lost my business. I cannot recommend this agency based on my experience.
• JM

  Jessica Michele

  Sep 24, 2026
  5.0
  Kristinea is AMAZING & I would recommend her to anyone looking for a quote, heck even if you aren’t looking I’d tell you to reach out because I can guarantee you will be amazed at what she can do. What sets her apart though? I just so happened to be in a fender-bender, I had a quick chat with Kristinea & she emailed me over what I needed right away & the following day she made it her business to check on how I was feeling emotionally. I was never just a transaction to her & that care and attention truly meant the world to me
• DB

  Donald Brown

  Sep 18, 2026
  5.0
  Tara from Jeter Schrok Allstate and her boyfriend Matt came to my house to help with my home repairs when nobody else would help. They went above and beyond. I feel blessed to have someone that cares that much.