This is a hard post to share as it is never fun to leave negative feedback but hopefully this will help other customers & bring awareness to management and ownership of this establishment.
Do not try to order Subway at the Waimea Big island location through door dash for in store pickup. The store will accept your order and you will be notified that it is ready for pick up but once you walk in and show them your order verification in your app the workers will refuse to make your order unless you cancel your doordash order and reorder through the subway app or pay in person at the store.
I was at work and ordered my children and their aunty lunch as she was watching them for me for the day and when they went in to pick it up this is what happened. I did try to call the store and explain a the young man working there was very rude, defensive and disrespectful.
He continued to tell me that it was not his problem that he gave me options and that they do not do doordash orders due to some online youtube hack where others have ordered through doordash picked up the order and then canceled the order prior to payment being received. When i asked if there was a manager he stated no there is not one in and wouldn’t be for a while he refused to provide his own name or a mangers name.
At the end of this no sandwiches where picked up but i was still charged and pending a refund from doordash in 3-5 business days. This situation is unfortunate but the way it was handled was uncalled for the yelling and screaming and stating that it’s just like all the others that have stolen from their location. How disappointing need better management and needs employee training.
CC
Charles Tripp carvalho
Jun 9, 2026
5.0
JUJU AND HER TEAM DOA GOOD JOB :) VERY CLEAN
CH
Cesar Hernández
Jan 10, 2022
1.0
There was a lady who was incredibly rude to my daughters. We had just came from the hospital as my Sister and son got in an accident. The lady was snappy and rude and kept treating my Kids as if they were stupid. We ordered a total of 85 dollars of sandwiches and this lady was so disrespectful. Never coming back
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Certificado el 27 de septiembre de 2026Yext Knowledge Graph
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