The aunties working are really nice and it's hard to work a job like that with people like downtown people this late in your life. I really appreciate the hard work that they do and how they manage serving people. People complain about wait times like they aren't in downtown. There's tons of people working here and you expect to get your food super quick? Of course there's going to be a wait, it's common sense. The aunties are doing the best they can and if you manage your more wisely and use your brain and order ahead online then your food will be ready for you when you get there.
Speaking of ordering online, I see several people walk in straight to the register side and wait their turn for the register to be free real quick and ask for their online order and it is already made so there really isn't a problem with the aunties, it is just your time management that is so poor that will stop you from getting your food in time.
The ONLY complaint that I have is that the servings seem quite small and they BARELY have any coupons, if any. I try using any of the deals at the Alakea location and it is always that this store does not support promos. I would assume that this store would be making a decent amount of money since it is located so close to Iolani palace and they can afford to be able to support the deals there but it is what it is. I just hope that this location can opt into the deals more often then I will eat here more. Good job subway thank you for always making yummy sandwiches!
SP
Swardhuni Pethe
Jul 15, 2025
They were skimping on veggies (3-4 spinach leaves/green pepper sticks) and dressing on a veggie-only footlong sandwich. Had to be told to add more. Seemed very careless with the sandwich, although there were no other customers. Probably depends on who's the preparer.
Avoid this location if you possibly can! The service is exceedingly poor from the staff, in the location itself, all the way up to the owner. I had issues with the "sandwich artist" not knowing what was on their series sandwiches (taking ingredients off of a sandwich and putting it back in with the rest of the ingredients essentially contaminating them all), not being able to process payments correctly (it took 3 people and they never figure it out), and then being blamed for the staff not knowing how to do their jobs by the owner. And the cherry on top was the sauce bottles looked like they hadn't been cleaned in a week. Again if you are not starving to death you are better off anywhere else.