I ordered through Uber Eats and was disappointed with the experience. My sandwich was not properly sealed or wrapped, and there was no tamper-evident sticker despite it being a delivery order. This left me questioning whether my food had been handled after it left the restaurant.
To make matters worse, I ordered 6 chocolate chip cookies and received only 4 double chocolate cookies because the restaurant was apparently out of chocolate chip cookies. No one contacted me about the substitution, and when I tried calling the restaurant, no one answered the phone.
Mistakes happen, but food safety and communication are important. Receiving an unsealed order and an incorrect item replacement without notice is not the level of service I expected.
RC
Robin Crawford
Jun 15, 2026
Absolutely the "worst" customer service! I went in today at 1100am and there were absolutely no customers. I ordered a tuna salad and the woman behind the counter (who during our conversations said I have been here for over 12 yrs) was absolutely rude. I was placing my order and asking for extra lettuce, spinach and she rattled off twice is that all. I replied no I was not finished and she said loudly tell me everything you want on it. Asked for crackers and she said we do not have crackers. Meanwhile, her child was running in the back of the restaurant. Then she popped off do you want 2, 3 or 4 scoops of tuna. I said 2 (not knowing the scoops were super super small) so I said could you add a 3rd. She said I already asked you. I asked if there was an issue or problem and she replied very kurt, no I'm just repeating what you said. As I was leaving she mumbled next time be polite. I replied Maybe if you spoke to me kindly I would. Certainly there are other Subways that will receive my business and that are kinder. Clearly there is an issue with her being rude as to other reviews posted.
SF
Samantha Floyd
May 8, 2026
Sander thank you for all of your suggestions and helping me get my daughter.The sandwich she wanted!
I ordered 3 things on the app, a sandwich, chips and a drink, and they got all of it wrong. The sandwich (BMT) was so doused on vinegar that it made it inedible and I also asked for mayo which was not on the sandwich. The drink was supposed to be bottled but ended up being fountain, and they didn't have the chips I ordered.
MO
Matthew Odenwald
Mar 5, 2026
I had placed an order online, but I did it for the wrong location. So I tried calling them immediately to see if they could refund it. But they don't have a phone. 7 bucks gone.