Advance Auto Parts

Reseñas

• MB

  Marvin Blanton

  Mar 5, 2026
  5.0
  Needed a few things for cleaning my car and had an engine light come on. The staff were friendly and a big help diagnosing the problem. They gave me the codes and what they meant. Now I'm confident the mechanic can't BS me when it comes to fixing the issue.
• WB

  Walter Belcher

  Nov 12, 2018
  1.0
  Purchased a set of rear brake pads, installed them and drove less than 20 miles. In that very short distance, they were white hot and smoking heavily. ( Side note, the front set were power stop brand purchased from Napa but they didn't have the rears and we're over a week out causing this purchase. The entire brake system was changed at the same time so there was no locked up caliper causing the condition). I called the store immediately after seeing the pads, the initial person who answered was all sorts of up beat and ready to help until he figured out there was an issue. Sat on hold for approximately 6 minutes and finally a manager gets on the line. I explained what's happened and his first response was that my caliper had locked up ( keep in mind, this is over the phone). I explained to him the first symptoms of a locked caliper is that the wheel itself will not spin with the vehicle suspended and that the entire system was replace with all brand name parts except the rear pads that nobody had but that store and those were the only problematic parts. He insisted the very same thing a second time. After explaining to him that I have ase certified as well as multibrand factory certified, did he finally offer to refund my money but only after he wanted me to exchange them for the identical junk parts. I'm not a fan of being call centered at all so this has absolutely not been a good overall experience. It has been over a year since I visited this store for a can of on pb blaster and couldn't remember why I haven't been since and I now recall a very similar incident with a customer's vehicle where they tried the same thing.
• CB

  Chico Black

  Jan 14, 2017
  5.0
  customer service is awesome