JG
Jennifer Garver
Apr 2, 2026
This is my local subway shop. My mother likes to have subway at least once a week. You'd think they'd recognize me or my order but they don't. The atmosphere is clean and neat but the employees could use a little more training on how to engage with customers and to be consistent with the sandwich making. There is one particular employee that has the worst attitude. No smile, not a friendly subway employee, she throws my food in the bag and then practically throws the bag at me. Im scared to really tell her what I want due to the fact it will probably irritate her more. She ruins the entire experience. Unfortunately this one employee works all the time, I see her on a weekly basis. I have manners but does she??
Anyhow she barely puts any meat on my mother's sandwich. It's just turkey ham and dressings. If I ask for mayo I get a ton and it ruins the sandwich. This is how I know I'm not wrong.
I came one day while corporate/ or owners were there sitting at a table near the counter. Said employee was overly friendly, put ample amount of meat on the sandwich, handed me the bag, even included napkins. I knew right then it was an act and sure enough I came in the following week and she we back to her normal self.
Consistency is key in preparing and presenting food to customers. And in this subway I never know what I'm going to get. We will continue to pick up subway from this location bc it's closest to us. I just wanted to say something bc the employees represent subway and in this case, it's not a good thing.
The food always looks fresh and tate good. The bathrooms are clean. The location is helpful in the Kroger shopping plaza.