Subway

Reseñas

• SM

  Stock Mail

  1 day ago
  1.0
  I had a very disappointing experience at this Subway during my lunch break. I placed an online order for a sandwich and immediately realized that I had accidentally forgotten to add vegetables. I called the store three times with no answer. On my fourth call, an employee finally answered. I politely explained that I had just placed the order and had forgotten to select vegetables, and asked if she could please add some. She told me the sandwich had already been made and could not be changed. However, my app was still showing the order as “Processing.” When I mentioned that, she said she was busy with customers and abruptly ended the call. About two minutes later, I arrived at the store. To my surprise, there were no customers inside. I saw my sandwich sitting there, opened it, and confirmed that there were no vegetables at all. I politely asked again if she could simply add some vegetables to the already-made sandwich. She refused and repeatedly said, “The sandwich is already made.” I explained that even if the sandwich was finished, it could still be opened and vegetables could easily be added. I was not asking her to remake the entire sandwich — I was simply asking for some vegetables. Unfortunately, she still refused. Because of the way I was treated, I asked for a refund. Her response was to tell me, “Don’t ever come here again.” I was shocked by how unnecessarily rude and unprofessional the situation became. I also asked for her name, but she refused to provide it. When I took photos of the store, she even threatened to sue me. I have been to other Subway locations where the employees are friendly and helpful. At another location near my workplace, if I arrive late to pick up an order, they have even offered to reheat my sandwich and asked if I need anything else. That is what good customer service looks like. I understand that mistakes happen, and forgetting to select vegetables on the app was my mistake. But this was a very simple request that could have been handled with a little courtesy and common sense. Instead, I lost most of my lunch break, left frustrated, and had an extremely unpleasant experience. Based on my experience, I would recommend choosing another Subway location or one of the many other restaurants nearby. If the owner of this location or Subway corporate management reads this review, I hope they seriously look into how customers are being treated here. Losing customers over something this simple and preventable is completely unnecessary.
• EM

  Emma Mobley

  Aug 8, 2026
  1.0
  Get your recept when you check out and check it (they don’t give it to you up front so that’s a red flag). They up charged me and has happened on multiple occasions to other people i know. beware of them scamming you :)
• SB

  Sarayu Batta

  Jul 11, 2026
  1.0
  I hate the Subway’s customer service in general but also in terms of price and service. I came to subway yesterday (07/10/26) at around 8:48 PM to grab a few cookies. There was this lady at the register. I purchased 5 cookies in total. I gave her a $10 bill. The change was supposed to be $4 -$5 but instead she did not give me my change. She only gave me 3 quarters and a nickel. She scammed me.This is the second time that happened to me. No wonder they got a low review! Worst place ever. Don’t ever go there!
• GP

  Greg Petty

  Jul 4, 2026
  2.0
  Out of a lot of stuff "until the truck comes", and I get that. However the employee maintained the attitude that it would easier if I left so he didn't have to make the food. Drink machine was malfunctioning, once again, not his problem. I'm not going to subway for a Michelin star meal, just do the bare minimum right.
• RW

  red wolf

  Jun 23, 2026
  5.0
  Toya was very professional & respectful such a delight to speak too definitely need to be in management. Also money was very pleasant employer as well both were amazing.