EJ
Elajah Jordan
2 days ago
Didn’t even eat my food because I needed to leave a review on what happened. I’ve never experienced customer service this appalling. I placed an order on the app and walked into an empty store, only to stand there completely ignored while three employees—two chatting and one brand new—completely brushed me off.
I was the only order on the board. When I asked the new guy for an update, he said I was just waiting on my fries—right before I watched him drop them on the floor.
When I asked to speak to a manager, a heavyset man with blonde locs stormed over with pure aggression. Instead of de-escalating, he attacked me personally, hurling homophobic insults and calling me a man. When I asked for his name and corporate info, he smugly told me to "just get a refund on the app," bragged that he basically owned the place, and boasted that telling his boss wouldn’t change a thing because he’s untouchable.
As a former food service manager, I am sickened. Disgusted…I would never dream of treating a paying customer—or any human being—with such vile, unchecked hostility. He acts like he's immune to consequences and clearly doesn't care about his job or the people he serves. This location has a severe management problem, and this needs to be handled immediately.