I dropped off seven boxes in GA on Tuesday 8/11 to arrive in DC on Friday 8/14. On Thursday my boxes were still sitting in the store and nobody could explain why they hadn’t been picked up.
I was driving my daughter to DC to help her move, so it was urgent that the boxes would be there when we arrived. FedEx FAILED.
I was forced to rent an SUV ($398 + $80 gas), pick up my boxes from FedEx after digging under all the other boxes that hadn’t been picked up. I had planned to share the 11-hour drive with my daughter, but instead we had to drive separately because I had to transport the boxes.
We spent close to $100 in packing supplies and spent hours preparing the items for shipping, when we could’ve just kept them in totes if we knew FedEx was going to FAIL us and we’d be driving an SUV instead.
This experience was so miserable, I would never even consider using FedEx again.
One of the employees was rude no customer service skills decided to talk and not listen I'm not going to name her but her first initial begins with an M. I ended up taking my packages to lithia springs. Much better customer service....
LD
Larry Dingee
Jun 13, 2026
Mo is my guy! Fantastic customer service person!
GA
Georgia Apexx
May 23, 2026
Worst fedex you cant send them email and print anything
RW
Robert William
May 11, 2026
FedEx is FedEx you can't compare it. But this location has surpassed all my expectations. The item was way too big and out of my imagination but they did it with such a smooth touch, unbelievable. The location was big neat and clean and the front staff was warm and friendly. They were what to help in all ways and met my expectations to satisfactory level