BT
Briana Traylor
3 days ago
Darlene was a great help today along with the new trainee Javin! They were both very help and did a great job replacing my battery. Keep up the great work!
My son needed a new battery. I had him go on his own first, and AutoZone tested it and quoted him $150. He didn't have the money, so he left. I reminded him every day until we could go together and I could get it done and know he's safe.
Today was the day, and we went to Advance Auto Parts. Things started off well from the start when Darlene P. greeted us. We explained what was going on, and when the story came out about the "deal" he'd been offered that was much cheaper than the silver level battery, we all laughed.
Darlene explained the warranty and helped get the battery installed. It was a good thing, too, because the terminal on his old battery was actually starting to erode on its own.
I feel so much better knowing he has a safe battery. Thank you, Darlene and all the staff at Advance Auto Parts today! 🔋
BC
Brenda Camargo
Sep 18, 2026
I had a great experience at Advanced Auto Parts! I don’t know much about cars, and I needed to buy a new headlight bulb because the one in my car had burned out. Jameka was incredibly helpful and patient with me. She explained everything clearly, answered all of my questions, and even took the time to explain the warranty to me. She was so kind and attentive, and I really appreciated her help. I left the store feeling confident that I had gotten the right part for my car. I’m very happy with my experience and will definitely come back to this location!
I went in for an Engine (OBD-II) Code scan and Jameka was extremely helpful. I was in and out in less than 5 minutes with the info I needed to service my car.
I want to recognize the store manager, Ms. Darlene, for consistently going above and beyond for customers.
On a recent visit, I had an issue with a defective part and wasn't clear on how the warranty worked. Ms. Darlene took the time to walk me through the whole process patiently, made sure I understood my options, and worked with me to find a solution that actually fit my situation. I left feeling genuinely taken care of, not just processed.
On a separate visit, I saw her step in to help a newer team member who wasn't sure how to handle an online return. Instead of just taking over, she walked him through it step-by-step, so he would know how to do it himself the next time. Her patience and clear communication made it obvious she genuinely cares about training her team well, not just getting through the moment.
I was really impressed to see he balance great customer service with real investment in her staff. She's a great asset to this store, and I hope her efforts don't go unnoticed.