DD
DJ007Pres.&ChiefExec. #DJ007Family
Feb 3, 2026
I placed an online order at 6:20pm, arrived at store at 7:00pm. I asked for my order, they didn't even check the online orders, so my sandwich wasn't ready. 1 person was making a sandwich, while talking on the phone, and the other person was stacking chips on the shelves. I asked for my sandwich to be made, but was told, "I'm stacking chips now please wait a minute." I explained that filling orders can wait, so you can satisfy customers first, and stacking chips can wait. I was told no it doesn't.
They didn't have all the ingredients for my sandwich, so at this point I asked for a refund, but was told by both employees, they dont know how to cancel an order.
I was left with no choice of having to take this order, without the ingredients I asked for, after having to wait in the store another 20 minutes until chips were stacked on shelf, and also the employees aren't even trained on how to cancel an order.
That will be my last time at this subway location, customer service is terrible, and employee training on how to use POS to cancel orders doesn't even happen.
Worst experience.
Again today, February 21, 2026, I placed an order on the app at 11:45am, I arrived at 12:15pm and my sandwich was not even prepared yet. So once again, the store isn't checking for online orders, and I had to wait an additional 20 minutes for my sandwich to be made. When I did receive sandwich it looked terrible. The sauce was all over the place, and the paper around sandwich was dirty and with something burnt onto it.
Further if you place an online order with the app, there is no way to cancel the order and ask for a refund. So you'll just have to be happy with how long orders take and get whatever they give you, since you can't ask for a refund in the store or on mobile app.
Also I sent a email to Subway customer service, and they never replied.
I think I'll just go to Baldinos from now on