Advance Auto Parts

Reseñas

• ND

  Noel D'Mello

  Aug 4, 2026
  1.0
  I had the worst experience at your store this afternoon around 3:00 PM. The young woman who helped me had an incredibly poor attitude. From the moment I approached the counter, she acted as though she was doing me a favor. She was rude, abrupt, and spoke to me in a condescending manner, as if I were a child. Her tone was demanding, demeaning, and completely unprofessional. Customer service should be based on respect, regardless of the situation. There was absolutely no reason for me to be treated that way. As a result, I walked out without making a purchase and went to the O'Reilly Auto Parts down the street, where the staff were friendly, courteous, and happy to help. I ended up purchasing a $300 battery there instead. Because of this experience, I have no intention of returning to your store. I hope management addresses this employee's behavior so that other customers aren't treated the same way.
• MB

  Maria Eduarda Alves Borges

  Aug 4, 2026
  5.0
  ⭐⭐⭐⭐⭐ Had a great experience with Julian! He tested my battery for me and, once we confirmed it needed to be replaced, helped me get the right one and installed it right away. The whole process was super quick and easy. He was friendly, helpful, and provided excellent customer service. Really appreciate Julian making everything so stress-free. Thank you!
• NS

  Nichole Singleton

  Aug 3, 2026
  5.0
  I came in to get a test on our car's battery. But, was uplifted with some of the best customer service I've experienced in years by Julian & Khalia. The two young men, were pleasant, knowledgeable and most of all patient. Thank you!!!
• CK

  Christelle Tannous Khater

  Jul 29, 2026
  5.0
  I had an excellent experience with Julian! He changed my car battery in no time and made the whole process quick and hassle-free. He was professional, knowledgeable, and friendly from start to finish. It’s clear he takes pride in his work and provides outstanding customer service. I truly appreciate his efficiency and expertise. Highly recommend Julian if you need fast, reliable service!
• EM

  Erick Martinez

  Jul 27, 2026
  1.0
  The manager, whose last name is Philips, is a bad person who made racist, inappropriate comments; the moment he realized I spoke Spanish, he behaved irrationally. There were six people there—everyone else left, but he just ignored me. He was rude and dismissive when I approached the counter for help, rudely telling me there was nothing available simply because I had tried to ask someone else for assistance. He shouldn't work there. A young woman then gave me the replacement part in a vindictive, personal manner, insisting there was nothing in stock. I wouldn't have people like that in my business, and I would pay closer attention to the inventory.