Advance Auto Parts

Reseñas

• EM

  Evan Madow

  Sep 22, 2026
  5.0
  Colin O. was really great. I purchased the wrong size wiper blades and he refunded and replaced AND installed the correct ones graciously without making me feel like an idiot! much appreciated. I'll be back! Thank you!
• GP

  Gabrielle Pittman

  Sep 18, 2026
  5.0
  I had a very stressful situation with my vehicle, and I honestly can’t thank Collin and Philip at Advance Auto Parts enough for going above and beyond to help me\. They were patient, understanding, and genuinely took the time to help me figure things out instead of just rushing me out of the store\.
• CK

  Charlie Kim

  Sep 14, 2026
  1.0
  I had a very disappointing experience while returning an item at Advance Auto Parts. The employee, Philip, was extremely rude, arrogant, and unprofessional throughout the transaction. Instead of being helpful and respectful, his attitude made what should have been a simple return unnecessarily unpleasant. Customers should be treated with courtesy and professionalism, regardless of the situation. I hope management addresses this type of behavior and provides better customer service training. Based on this experience, I was very dissatisfied with the way I was treated.
• JJ

  Joy

  Sep 11, 2026
  5.0
  Julian is amazing!! He installed a new battery in my car for me and even tested my starter and alternator to be sure the battery would fix the issue!! He made things super simple for me after a stressful night of my battery dying after a late night of work. Keep up the great work and I’ll be sending all of my friends to this location for sure!!!
• CJ

  C. James

  Aug 22, 2026
  1.0
  AVOID. AVOID. AVOID. DO NOT GIVE THIS PLACE YOUR MONEY. I purchased a battery from this location two years ago and the employee who rung me up apparently put someone else's information under my purchase (assuming they did so for their own benefit and/or to get my points/battery warranty?). Fast forward to present day, I needed a replacement battery. So, I called customer service to find out if they had my information being that I no longer had the physical receipt and needed to see if the battery was still under warranty. While on the phone with the representative, they told me they could not find any information under my name. Odd.. Luckily, while on the phone with them, I did some digging and found a photo I'd taken of the receipt the day I made the purchase. They still could not find me in the system despite the information provided and proceeded to tell me that the GM would reach out shortly. The GM never did reach out. I eventually called myself and was made to feel as though I was a liar or trying to scam when in fact I was the one SCAMMED. When I arrived to the location, I asked for Philip the GM (as I was instructed by him to do) and instead of telling me that he was Philip immediately, he kept asking me questions before telling me that (he's) Philip and that he would be with me shortly. I was then made to wait about 15minutes while he assisted someone else, fine. When he finally made it back inside to assist me, he was instantly dismissive as if he'd already made up in his mind that I would not be able to prove my purchase. Showing the receipt of was not enough for him. He insisted that someone else had made the purchase/the purchase was under someone else's name and refused to budge. When I tried to question what else could possibly be needed and that the whole thing sounded sketchy, he began speaking over me and being dismissive yet again. He even tried to say that I showed him two different receipts and was taken aback when he realized he was in the wrong. Not to mention, he misread the numbers on the receipt TWICE in an attempt to dismiss me yet again. When showing the receipt with my vehicle information and last four of my CARD NUMBER wasn't enough, he went on to ask to see my BANK STATEMENT showing that I made the purchase at the store in order for me to get a replacement battery. I have never experienced anything like this before. Not only was there a lack of regard for myself as a customer, but my receipt was not honored and the only way to prove my purchase was to show my bank statement which completely unheard of. Not once was there an apology or acknowledgement of the company's wrong doing, whether or not the employee who rung me up still worked there or not. Philip is obnoxious and seems to assume that everyone is out to scam. Whether or not this was a case of prejudice or simply a poindexter on a power trip, this place will never get my business again. The customer service is poor and you as a customer will be made out to be someone trying to get over on them simply because, and I quote "there are a lot of people who come here who try to scam us/return thousands of dollars of merchandise." While I was able to receive my replacement battery after having shown the transaction on my bank statement from two years ago, I will be reaching out to corporate regarding this matter. Good luck.