BC
Brandon Cannon
May 8, 2026
What is happening to the “service” industry? Every visit feels like walking into a break room instead of a business. No greeting, minimal interaction, and employees seem inconvenienced.
Basic customer service & professionalism completely missing at this location - 12700 GA-144, Richmond Hill, GA 31324
Every time, my wife or I visit this location lately, the two gentlemen behind the counter are rude and act, as if making a sandwich were some sort of imposition for them.
We’ll be choosing a different subway from now on.
Also, fairly certain they don’t ring up what you order, but if two 6 inch ham and cheese subs are $18 I won’t be going back to Subway at all.
Went here to get a sandwich, I asked for extra cheese, the guy said yes, I didn’t get it, not sure if they aren’t aware that Subway allows you to pay extra for additional cheese. I also asked for additional jalapeño, this guy proceeded to put a handful of jalapeño on my sandwich, I saw that as an insult and certainly will not be going back. If someone asks for extra, it means they are asking for Twice the original serving, not 4 or 5 times the original serving. I have worked at subway in the past so I know the serving sizes. Another thing to note, the sauce is so scarce, almost no sauce to eat the dry sandwich with. Was not made with an ounce of love
AM
Ashley Minton
Jan 2, 2026
I have given this restaurant over a week to respond to our request for reimbursement after being overcharged for a 6 inch sub combo. We were charged for multiple meats that were part of the sandwich we ordered. I didn't even realize this until we left, and I could not believe all the side charges.
It got very confusing at the register because the employee working the check out did not ring up a combo, even thought he seemed to acknowledge (with a nod and by seeing that my son had chips) that is what we ordered. I ended up having to purchase a drink separately for my son. These were not the only issues we experienced that day, and I had hoped to be able to speak to the manager to provide feedback on the other concerns from our visit. Unfortunately, they have not reached out to us.
In the end, this establishment really only owes us back about $4-$5. Even with the additional concerns from the visit, we were only asking for reimbursement on what we were overcharged. It's disappointing that this is apparently too much to ask. While we won't be returning here, we will continue to support other local RH businesses that take care of their customers.
RP
Ranjan Patel
Jan 2, 2021
Its always good food here