Advance Auto Parts

Reseñas

• BR

  Briana Ross

  1 day ago
  1.0
  I am extremely disappointed by my experience with Simone, who identified herself as the General Manager at Advance in Richmond Hill, GA. During my visit on Monday, I simply asked if she was the General Manager, and from that point forward I was met with an attitude that I found unnecessarily rude, dismissive, and unprofessional. As a disabled veteran who lives with severe anxiety and PTSD, I understand that not everyone knows what someone may be dealing with internally. However, basic courtesy, respect, and professionalism should be expected from anyone in a leadership position especially a General Manager who represents this company. Simone’s demeanor and treatment towards me escalated my anxiety to the point that I left feeling upset, shaken, and disrespected. No customer should be made to feel that way, regardless of their background. As someone who served this country and sacrificed for the freedoms we all enjoy, I was deeply hurt by how I was treated. Advance Auto Parts, I sincerely hope this is not the standard you set for your management team. Leadership starts with respect, and my experience reflected the exact opposite. I would appreciate someone from corporate reviewing this matter and addressing how customers are treated at this location. If this is how a General Manager interacts with customers, there is a serious problem that needs immediate attention. One star. I will be reconsidering whether I do business with this location again. I will also be sharing my experience with other veterans and military families throughout the Richmond Hill and surrounding areas. We represent a significant portion of this community, and word travels quickly when veterans feel they have been treated unfairly or disrespectfully. No customer should leave an establishment feeling belittled, dismissed, or triggered by the very people entrusted to lead it. Advance Auto Parts should carefully consider whether this behavior reflects the values it wishes to represent.
• NH

  Nicholas Hawk

  2 days ago
  5.0
  I had a dead battery called talked to Jess so nice on the phone offered to bring me a battery. Was able to get the car started went in the customer service was absolutely amazing Jess and Austin were able to get me in and out in no time.. Thank yall so much Store number 9723 Richmond hill Georgia
• TG

  Tammy Grimes

  May 16, 2026
  5.0
  Called this morning and the woman on the phone was a complete sweetheart I believe her name was Brandi. She was super helpful. I am currently at work pulling a double and she has pulled everything I need so all I have to do is tell them my name and pick it up later. I would highly recommend getting your auto part needs here. I would give 1000 starts if I could. Thank you for being so sweet and awesome
• KS

  Kathy Shriver

  May 15, 2026
  5.0
  Symone is super! She is so knowledgeable in helping me to make the best decision for whatever i need for my vehicle. Always getting a greeting as i walk through the door! Telling me about any specials that are available. Her customer service doesnt just end there while in the store, if needed will assist outside will assist installing new wiper blades .etc. Symone is a credit to your business. your store is my number one GO TO! thank you for being in RICHMOND HILL,GA
• HC

  Henry Cooper

  May 6, 2026
  5.0
  Found what I needed at Advance Auto Parts Store #9723 2196 Us Highway 17 Richmond Hill, GA Although it was drizzling 💦 , Austin took care of me above and beyond. Not only did she have the better part I needed, she said she would be happy to install it on my vehicle. “No problem. I have a poncho.” Good price, good product as well. Thank you so much for being as nice as you are and doing more than expected. God bless. Coopermun