Advance Auto Parts

Reseñas

• BM

  Brad Mac

  Aug 10, 2026
  5.0
  I want to recognize Jess and Austin for their hard work they do every day. They are always willing to help. I’m a regular and I always see these two working very hard and willing to help customers in person and on the phone! Thank you for your customer services I always appreciate how much you two do for this store!!!
• KJ

  Kera Johnson

  Jun 26, 2026
  5.0
  Great customer service and most of all a big shoutout to Austin for going above and beyond to make the experience exceptional
• BR

  Bearcat Rob

  Jun 26, 2026
  5.0
  I have purchased parts from Austin and have always received great service and pricing!
• BR

  Briana Ross

  Jun 24, 2026
  1.0
  I am extremely disappointed by my experience with Simone, who identified herself as the General Manager at Advance in Richmond Hill, GA. During my visit on Monday, I simply asked if she was the General Manager, and from that point forward I was met with an attitude that I found unnecessarily rude, dismissive, and unprofessional. As a disabled veteran who lives with severe anxiety and PTSD, I understand that not everyone knows what someone may be dealing with internally. However, basic courtesy, respect, and professionalism should be expected from anyone in a leadership position especially a General Manager who represents this company. Simone’s demeanor and treatment towards me escalated my anxiety to the point that I left feeling upset, shaken, and disrespected. No customer should be made to feel that way, regardless of their background. As someone who served this country and sacrificed for the freedoms we all enjoy, I was deeply hurt by how I was treated. Advance Auto Parts, I sincerely hope this is not the standard you set for your management team. Leadership starts with respect, and my experience reflected the exact opposite. I would appreciate someone from corporate reviewing this matter and addressing how customers are treated at this location. If this is how a General Manager interacts with customers, there is a serious problem that needs immediate attention. One star. I will be reconsidering whether I do business with this location again. I will also be sharing my experience with other veterans and military families throughout the Richmond Hill and surrounding areas. We represent a significant portion of this community, and word travels quickly when veterans feel they have been treated unfairly or disrespectfully. No customer should leave an establishment feeling belittled, dismissed, or triggered by the very people entrusted to lead it. Advance Auto Parts should carefully consider whether this behavior reflects the values it wishes to represent.
• NH

  Nicholas Hawk

  Jun 23, 2026
  5.0
  I had a dead battery called talked to Jess so nice on the phone offered to bring me a battery. Was able to get the car started went in the customer service was absolutely amazing Jess and Austin were able to get me in and out in no time.. Thank yall so much Store number 9723 Richmond hill Georgia