WM
Wilberto Maldonado
Aug 20, 2026
Very frustrating experience. My order was missing food, and when I called to explain exactly what was missing, I was told I had to bring the entire order back to the restaurant just so they could verify it. This was a huge inconvenience after already taking the food home. At that point, I requested a full refund. They showed me that the refund was processed digitally but did not provide me with a receipt or physical confirmation to take with me.
Mistakes happen, but the way this was handled turned a simple missing-item issue into a much bigger inconvenience. Customer service and the process for correcting incorrect orders definitely need improvement.
AH
Aidan Holliday
Aug 18, 2026
GUUUUYYYSSS STOP PUTTING PICKLE ON SANDWICH WHEN I CLICK NO PICKLE THIS HAPPENS EVERYTIME AND YOURE BREAKING MY BOYFRIENDS HEART HE HATES PICKLE HE HATES PICKLE ESSENCE NO MORE PICKLES ALLOWED BAN PICKLES (i like pickles tho but the point is he hates them and i ordered his sandwich specifically without pickles and every time without fail he gets pickles anyway)
Amazing staff they greeted u as soon as you walk in the door
AS
Angelia Strode
Jul 31, 2026
Me and my daughter visited the Wingstop on Washington road. The customer service was great. However, when it came time to get our food, it was 30 minutes turn into 45 minutes. On the screen it says that my food was ready when asked if my food was ready. I was told it was getting bagged 25 minutes later I was given my food. I know sometimes restaurants can get busy. But it would have been a nice gesture to let me know that they forgot to make my food and that they were remaking it and that they apologize for the inconvenience. Unfortunately, I got no such kind gesture. I don't believe I will not be visiting that Wingstop anytime soon. Even though I love Wingstop, maybe the staff needs more training regarding customer awareness and service.
Order was cancelled people were rude visit a different wing stop this one is trash