The UPS Store

Reseñas

• CA

  Christine Allen

  1 day ago
  1.0
  Went for a amazon return. Man said I needed to use the kiosk which was fine of course. But when the kiosk instructions said I needed a bag of proper size to place package in PRIOR to kiosk printing the label. I was confused because there was only large plastic bags which were way too big. I asked kindly if there was smaller ones. The man was extremely rude and said just put label on the box (again at this point kiosk has not printed the label). I tried asking and getting reassurance that this was correct because the kiosk said otherwise about the bag. He was super annoyed and just kept repeating himself in a dismissive disrespectful tone and manner to put label on box. I eventually just skipped the bag step and it printed the label. However this could have been explained in a professional manner or just told me to skip that step. I will be using a different location now.
• NR

  Natallia Rybakova

  Aug 7, 2026
  1.0
  Update: I emailed you as you asked and still haven’t gotten a response. I had a very disappointing experience at this UPS Store. I brought in documents to be printed, but the employee printed them completely incorrectly. Even though the mistake was not mine, I was told I still had to pay for the incorrect print. When I questioned this, the employee stepped away, appeared to call a manager, and then returned to tell me that I was no longer welcome at the store. This was said loudly in front of a line of other customers, who had been waiting patiently in line for awhile. I understand that mistakes happen, but I expected the situation to be handled professionally and respectfully. Instead, I felt blamed for an employee error and publicly humiliated for trying to resolve it. I hope management reviews how customer concerns are handled so that future customers are treated with more courtesy and respect.
• CS

  Chelsey Smith

  Jun 23, 2026
  1.0
  We have had countless issues with this UPS location. On multiple occasions, staff have insisted that our packages were not there, despite both the UPS website and UPS Customer Service confirming that they had already arrived. The manager/owner was particularly unhelpful. He was rude, dismissive, and made very little effort to assist me. After providing my name, he barely attempted to search for the package. He then asked for my address, yet refused to go to the back or make any effort to locate a package associated with it. (I will post this gentleman's name when obtained) When I mentioned that I would be contacting corporate, he essentially stated that the issue was "not his fault" and blamed the delivery driver instead. He told me to "file a claim" because it was the company's fault. This response was extremely unprofessional and showed a complete lack of accountability or willingness to help resolve the issue. An hour later, my husband returned and spoke with another employee. The manager was no longer present, and within minutes, the staff member was able to locate the package that had supposedly not been there. My husband and I have submitted separate complaints regarding this manager's conduct. In our opinion, he is poorly suited for a customer-facing leadership position and does not represent the level of service customers should expect from UPS. Experiences like this are frustrating, time-consuming, and ultimately reflect poorly on UPS as a whole.
• KW

  Kelley Wenzel

  Jun 19, 2026
  5.0
  When I walked into the store, I could see two employees. One was helping another customer and the other was on the phone for support. The second employee is the one who made eye contact with me, welcomed me in, apologized for the wait, and said he would be with me shortly. I needed two tubes filled with my great grandfather’s fishing poles packaged up and sent to Arizona. Felipe multitasked being on a support call for equipment in the store (mostly just keeping the phone on his shoulder while he was put on hold) and figuring out the best way to package my shipment as they weren’t a standard size. I watched him take his time as he assembled two different boxes to safely hold and ship this truly special package that was once used to put food on the table for generations I never met. Felipe was repeatedly apologetic for being on the phone and the length of time it took, but I didn’t mind. I could see he was taking the utmost care in wrapping up my important items to ensure they would arrive safely for my cousin and his children to enjoy an old piece of our family history. Customer service is important and it’s something that trickles down from owners and management that is visible in the every day actions. Attitudes and service aren’t equal in every shipping store I’ve used. But this store? And Felipe’s customer focus? Those are the things that have me drive out of my way when I need something carefully packaged and shipped.
• RA

  Rhonda Aghaie

  May 3, 2026
  5.0
  I have used this store for two years. They are always helpful and fruendly