Disrespectful staff. Didn’t even know how to show proper customer service. The lady at the front of the desk was already angry and frustrated. Not polite. I don’t recommend this location for anyone.
AW
Amari_walk Walk
Mar 25, 2026
1.0
I am writing to express my strong dissatisfaction with an experience I had at your location this evening.
At approximately 9:28 PM, I arrived at the restaurant while my boyfriend approached the entrance at 9:29 PM. Your posted closing time is 10:00 PM, yet an employee—described as a Caucasian male with long blonde hair—rushed to the door and locked it directly in front of him, preventing entry.
This occurred well before the stated closing time, making the action both inappropriate and unacceptable. While I understand that employees must complete closing procedures, refusing entry to customers more than 30 minutes before closing does not align with reasonable customer service expectations or posted business hours.
This experience was both frustrating and disappointing. I ask that this matter be addressed to ensure that your staff adheres to posted hours and treats customers with professionalism and courtesy.
I would appreciate your attention to this issue and any follow-up regarding how it will be handled.
FH
Franklin Hughes
May 22, 2025
2.0
I ordered and paid for a delivery. I ordered using the subway application on my phone. The door dash driver did not deliver the chips. He was a door dash guy and was not helpful. Called the restaurant and the first guy was clueless. Called back and got another guy saying I need to call Door Dash customer support. He did offer for me to come by and pick up the chips. Called Door Dash customer support and after several tries by the agent to find the ticket, redirected me to the 1-800 subway number. Called it and was not helpful. Then went to the web site and found no way to even leave feedback. Tried the virtual assistant and the subway location was not even listed. for a $1.99 charge I have spent an hour trying to get this issue resolved. The only thing I know to do is to dispute the charge on my credit card. I am so disappointed that a company like Subway cannot figure out a process to handle incorrect charges. This really places them into a company that looks very clueless. I will not use Subway again because of this customer experience.
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Certificado el 16 de agosto de 2026Yext Knowledge Graph
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