DA
Dawn Armstrong
Sep 19, 2026
Extremely disappointed with the customer service at this location. I purchased a shipping box at another location yesterday and brought it here to return. The box was completely unused—no tape, no writing, no damage, nothing wrong with it.
The “manager,” Keasia, rudely told me that they do not accept returns on retail items. I immediately called the location where I purchased it, and they confirmed that this information was incorrect.
Instead of checking the policy or trying to help, Keasia was dismissive and extremely condescending, repeatedly telling me to “have a nice day” in a sarcastic tone.
If you’re going to be a manager, you should know the company’s policies and know how to treat customers. Being rude, dismissive, and giving customers incorrect information is unacceptable. Terrible customer service and completely unprofessional.