The UPS Store

Reseñas

• JS

  Jennelyn Stone

  Aug 12, 2026
  1.0
  I had upsetting experience Iat a UPS location last month involving an employee named Whitney. I was shipping a cellphone, and Whitney assisted me with the transaction. After I paid for the shipment and the label was placed on the package, I was shocked to see her throw the box containing the cellphone onto the floor. I immediately said to her, “You know that is a cellphone, right?” She replied, “Yes, I know,” and then pointed to a large black bag on the floor and explained that the box was going to go inside that bag. I found her response and the way my package was handled very concerning and unprofessional. Regardless of where the package was going next, I believe a box containing a cellphone should be handled with reasonable care, especially directly in front of the customer. I was extremely upset, but I chose not to make a scene because there was a long line of customers waiting. Other customers in line heard the entire conversation and appeared to understand why I was upset. I trusted UPS to handle my shipment appropriately after paying for its service. Seeing my package deliberately thrown onto the floor—and then hearing the employee acknowledge that she knew a cellphone was inside—left me disappointed and concerned about how customers’ belongings are being handled. All I can do was pray that the phone inside that box didnt break.
• BB

  Barbara Battles

  Jul 23, 2026
  5.0
  At this location on Northside Drive the team here have great customer service skills they was very helpful to me, I felt very comfortable with them. There names is Mark and Layla a great team
• LL

  Lucky Lounnarath

  Jul 23, 2026
  5.0
  Great Service The staff is amazing !!!! Mark Runs a great ship!!
• BT

  Barbie Tolentino

  Jul 14, 2026
  1.0
  There's one lady there who is clueless she sent my return package back to me instead of Amazon so I had to do the process all over again with a heavy package. Tried to call the store was hung up while on hold 3 times. Also the lady who handles my package needs hygiene help because anytime she is there the store smells like swamp saa and bad breath I won't be going to this location again
• TP

  Tokoya Patterson

  Jun 26, 2026
  1.0
  I’ve been coming to this location for years, and so has my family. I’ve always had positive experiences until Whitney started working here. I do a lot of returns, and they’re usually quick and easy. However, every time Whitney has helped me, the process has been frustrating. The first time I returned items from SHEIN, she charged me about $5.99 to ship them back, even though SHEIN returns are normally free. I paid because I wanted to complete my return, but afterward I realized something wasn’t right. What frustrated me the most wasn’t just being charged it was that she seemed completely confident she was handling it correctly and didn’t check with a manager or another employee to verify the process. Since then, I’ve actually tried to avoid coming in when she’s working because I don’t want to deal with similar issues. I still like this location overall Layla was cool and the manger is also great as well and have had great experiences with the other employees. I just hope additional training is provided so returns are handled correctly and consistently