Guy working 08/06 around 6pm,
I had ordered online 25 mins before, it wasn’t ready when I went in. He made me wait for 2 other customers orders to be done before finally starting on mine.
When I get home the sandwich has the wrong cheese, the wrong bread, they didn’t add the chipotle sauce and somehow spinach that I didn’t order made it onto my sandwich.
It’s going to go down hill if the employees don’t care about what they’re doing.
Felt very uncomfortable. I was the ONLY one in the store. No hello NOTHING. Then lettuce was brown and when checking out the kid was leaned against the wall eating a cookie no thank you NOTHING. Won’t be back
SE
Sappharria Emerson
Jul 20, 2026
Paid for double meat got the standard size. Was told no manager on duty, and didn't know corporates telephone number. I later found out manager was at the store after further inquiry. Terrible spend the extra money and get a firehouse.
LJ
Lisa Jackson
Jul 15, 2026
I placed an order online. It was supposed to be ready at 7:50. I got there at 8 o’clock. It was not ready. I waited till the line went down asking the young lady if my order was ready because the app said it was ready. She acted clueless about what I was asking and after she took care of several customers, she asked me what was my name and she had my order sitting in front of her. They didn’t have any tuna that’s what I ordered. They said they could not get in contact with me. All of a sudden, there was some tuna in the kitchen in the back so the chef lead made the tuna. It was just OK. It was a really bad experience . I really wanted a refund, but no one knew how to refund my money back to me because I paid online. Just very disappointed. Their store score went from 95 to 72 from February to May. I don’t think I’ll ever go back into that store. But I think leadership comes from owner management and then your employees that you have actually making the sandwiches. Just disappointed.
JF
Jeanne Friedlander
Jun 29, 2026
Woman with the glasses on a string was super friendly and made my sandwichs really well. There were multiple customers in the store which she was able to balance. Really amazing job! I apologize I didn’t get your name