The UPS Store

Reseñas

• AG

  Adaysha Gilbert

  Aug 18, 2026
  1.0
  During my visit to this UPS location, I was thoroughly disappointed by the level of customer service I received. What should have been a simple question about picking up a package turned into an unnecessarily hostile and frustrating experience. Jessica was dismissive and incredibly short with me from the moment I attempted to ask about my package. However, Pete’s behavior was what truly crossed the line. His tone was condescending, his body language was aggressive, and he repeatedly interrupted and talked over me while I was simply trying to understand the information provided to me. What made the interaction even more uncomfortable was that he repeatedly banged his hand on the counter while speaking to me. I was attempting to clarify why the document left for my package indicated that there would be an attempt to redeliver it, yet instead of providing a straightforward explanation, I was met with belittling and intimidating behavior. There is absolutely no reason for a customer to be spoken to this way, particularly when they are calmly asking a legitimate question and trying to understand the delivery process. I have worked in customer-facing environments myself, and I understand that not every interaction is easy—but professionalism and basic respect should never be optional. I left this location feeling completely disrespected and frustrated over an issue that should have taken only a few minutes to resolve. Unfortunately, the way I was treated was enough to ensure that I will not be returning to this location. I would strongly recommend taking your business elsewhere unless you are comfortable being dismissed, talked over, and made to feel like an inconvenience for simply asking a question. Absolutely unacceptable customer service.
• JC

  Jacob Corzo

  Aug 8, 2026
  1.0
  Terrible customer service
• AW

  Azaria Ward

  Jun 13, 2026
  5.0
  The staff at store 7038 were extremely helpful and wonderful to encounter. Thank you both, J, for your exceptional service! Great service all around!
• AK

  Alpona Kamal

  May 20, 2026
  1.0
  the employees here are so rude. they seem pissed to assist you, if you say thank you, they don’t reply, if you say have a nice day they don’t reply. if you ask how they’re doing they don’t reply. just rude attitude overall
• JQ

  Jorge Quinto

  May 5, 2026
  1.0
  Honestly pretty disappointing experience here. I went in just needing to print a shipping label — I asked if they had a customer computer since I couldn’t see it from the entrance, and the employee pointed it out. When I tried to pay at the computer, my card wouldn’t go through. I tried multiple times and it just wasn’t working. Since I’ve worked at a UPS Store before, I asked if she could just activate the computer using the store card and charge me directly at the register instead, something pretty standard. She told me she didn’t have access to do that and instead wanted to charge around $5–$6 just to print a single label. I ended up just leaving. just said thank you and walked out. Not the biggest issue but pretty inconvenient when I didn’t have another option. I went to the store in Grayson and they charged me $2.55 to email it and I was out in 5 minutes. Response to owner —— As I’ve said I’ve worked at two different UPS Stores, I am very familiar with the way the computer works. The computer has an infinity card that makes it so you can use the computer without it charging a card. As well as in the system there is a "Computer Usage" SKU you’re able to ring that up under.. Thank you for your diligence..