Delivery driver stole my food. I get it, they contract the delivery out to Doordash or whoever, not really their fault. I wouldn't have been irritated with anyone at the location over just that.
However, manager Keiran acknowledged what happened, that it wasn't my fault, but basically had nothing for me. No refund, no organizing a redelivery, nothing. Not even contact or information for the delivery service so I could dispute it with them. The best he could do was "come up to the store in person and we'll make it again" and "call corporate." One, if I could leave the house at that time then I wouldn't have ordered delivery in the first place, and two, then why did I tip a driver and pay a delivery charge?
Ridiculous service. Why have managers who can't manage problems in any satisfactory way? May not even be entirely Keiran's fault; it wouldn't surprise me if some asinine corporate policy handicaps him somehow, but that doesn't diminish the level of contempt, just gives it another target.
Probably just going to have charge the transaction back. Been here loads of times, never going back. This issue is a new one but I've had problems at other locations in the past, so probably swearing off the entire chain now.
(The food here is usually fine, for whatever it's worth.)
MG
Matthew Guthas
Apr 23, 2026
5.0
Standard wings, lots of options, but we had the best customer service we've had in a long time thanks to Isha! Thank you!
IH
Iman Hussain
Mar 13, 2026
1.0
Nasty attitude from workers ! Lack of customer service !!
MC
MONEY CARD
Feb 26, 2026
2.0
The last three times I ordered food here, I got dry - tinny - No meat wings and most of them drums make sure is even. Please do not over cook the wings. The service at the front is always been amazing and staff is great but the wings are loosing its magic. I’m thinking about giving up here. Please do better with the Lemon pepper wings and make sure it’s properly seasoned and fresh.
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