The UPS Store

Reseñas

• CD

  Charm Dones

  Jun 6, 2026
  2.0
  Horrible customer service…first time shipping from here in a very long time so didn’t know the process…the Asian lady that was helping another customer offered no help with her situation…so I did…look at the video footage at 12:15 pm 6/6/26..just wow!!!
• MM

  Mia

  May 25, 2026
  1.0
  I walked in for a notary right before the Fourth of July, only to be pushed off aside and told to come back at a later time and when I came back at the specific time they told me to, this Pacific Islander Vietnamese lady behind the counter kept repeatedly calling me a “he” even though I am a woman. Just for the clothes that I was wearing, and my short hair. I continued to correct her but she kept repeatedly calling me a he. The sexual discrimination within this place is imminent and I would not recommend this location to anyone. For a company that’s all about customer service, they show poor lack of concern or acknowledgment to their customers. It’s revolting. I recommend the powder springs UPS instead.
• SG

  Stephanie Greene

  May 18, 2026
  1.0
  Very disappointing experience at the UPS location in Hiram, GA this morning. I walked to the desk when prompted and said “good morning,” but received no greeting in return. After a moment, I said, “You’re not gonna speak?” and the employee responded with, “It’s okay,” before continuing the transaction. The customer service throughout the interaction was poor. There was no professionalism, no friendly communication, and no indication that the transaction was complete. The employee simply handed me the receipt without saying thank you, have a nice day, or even letting me know we were finished. I actually had to ask, “Are we done?” In addition, the employee’s overall appearance was extremely unprofessional. His clothing was sloppy, his grooming appeared unkempt, and he was not wearing a visible name badge, so I was unable to identify him by name. He was an African American male wearing a black arm sleeve/brace on his left arm. When working in a public-facing position, professionalism, presentation, and basic courtesy matter. This experience did not reflect well on UPS at all.
• LI

  Lashawn Issac

  May 11, 2026
  5.0
  I recently visited the The UPS Store and had an outstanding experience. Store Manager Jane truly goes above and beyond to ensure every customer is satisfied. Her team works closely together to provide exceptional customer service from start to finish. A special thank you to Darius for the hard work and dedication he put into designing T-shirts for my family reunion. His creativity, patience, and attention to detail really paid off, and I am beyond excited for my family to wear them. Thank you all for your professionalism, teamwork, and commitment to excellent service. I highly recommend this location to anyone looking for quality service and a staff that genuinely cares about their customers.
• ML

  Mary Ann Lapshan

  May 6, 2026
  1.0
  I went to this store location yesterday. I was in the area and it was convenient. I walked in and one girl was scanning some electronic equipment she was unloading from a box at the first register. The other girl was helping someone with an Amazon return. Neither one looked at me to say we'll be right with you. After the Amazon return was completed, I walked to the second girl and said I needed 3 papers faxed. The fax number was clearly attached to a post it sticker on the top. She dials the number and walks away. After a few seconds, she comes back and tells me it's a wrong number. I said that can't be. She then redials the number and in a few seconds she hands me back my post it note and said it's the wrong number again. I asked for my papers back which she left in the fax machine and left the store. Drove to my UPS store near my house that I usually use. Handed the store clerk my papers, within 7 minutes I was out of the store with my faxed papers and my confirmation that the fax went through. I'm so tired of getting poor service and rudeness. I checked the reviews of the first store with 2.7 review rating and should have known what to expect. Advice people.....check reviews. If they are low, find another place to do business. Whoever owns that store, read the reviews and get better help or close your doors.