The UPS Store

Reviews

• AJ

  Ashley Jackson

  6 days ago
  4.0
  Always good customer service. Sometimes there is a line but the employees that work there do assist very quickly. So the line usually goes down within 5 to 10 minutes. I've never just had to wait in line over that and they do their best to assist with what they can. They also have a self-service kiosk where you can drop packages off personally myself. I just like to get the receipt so that the company can know that it was dropped off. They usually do print out a receipt at the self-service kiosk
• AA

  Alesha

  Jun 1, 2026
  1.0
  Kiana is very rude, condescending, and unapproachable. She walked off mid conversation from the customer and proceeded to yell across the store. I called over the phone to inquire about stickers she rudely denied the service and mentioned she has no manager that would be able to fulfill my request. She has AirPods in so I’m assuming they’re distracting her, she continues to make remarks while assisting me to someone on the phone . The nice guy finally assisted me & all went well after disengaging with her.
• QB

  Queen Bee

  May 30, 2026
  1.0
  Waited so long for 2 employees to figure out how to print pictures or something leaving the line to either wait or leave. I've been standing here for 10 minutes and the only time the line moves is when someone gets tired of waiting so they leave
• LA

  Lamonda Anderson

  May 19, 2026
  1.0
  This location has the worst service. It never has enough staff and the ones that are here have no sense of urgency. They don’t greet the customers or even acknowledge the likes wrapped around the room. They don’t know how to multitask and the place is a mess. Not sure what happened this use to be the best location, not anymore.
• TL

  TANARA LAMB

  May 6, 2026
  1.0
  I went into this UPS Store today like I normally do for my business drop-offs. I’ve been using this location for a long time and usually know most of the staff, but today it was a completely different group of employees I had never seen before. I print my labels at home, scan my own packages at the self-check-in kiosk, and normally hand them directly to an associate afterward. I do NOT leave my packages sitting at the front check-in area anymore because unfortunately, every time I have in the past, my packages somehow ended up missing. After scanning my package in today, I handed it to an associate who said her name was Kiana. She immediately placed my package over by the Amazon/check-in area. I politely explained to her that I no longer leave my packages there because I’ve had multiple packages come up missing from that area before. Instead of listening or showing any understanding, she immediately got defensive and told me, “It has to go there.” As a regular customer, I know that is simply not true because associates have always either placed my packages behind the counter or in the back after I scanned them in. When I explained that to her, her attitude became extremely nasty. She snatched my package off the counter, aggressively moved it, huffed and puffed, and walked away. When I asked for her name, she said “Kiana” with an attitude as if I was bothering her for simply asking a question. Honestly, this location has really gone downhill. The lines are constantly out the door now, the newer employees are unfriendly, and the welcoming environment that used to exist is completely gone. First it was my packages mysteriously coming up missing, and now customers also have to deal with rude customer service on top of it. Very disappointing experience from a store I used to enjoy visiting regularly Bring back the old staff Brevin, Adriana, Josh, & Andrew they made us customers feel like family ❤️