ZT
Zariah Thomason
Sep 15, 2026
If I could give this location 0 stars, I absolutely would.
I waited almost 20 minutes for a 6-inch Black Forest Ham sub. During that time, I had to repeat myself more times than I can count because the employee simply was not listening to what I was asking for. After finally getting my sandwich made, I then stood at the register for another 5 minutes because no one would even come over to ring me up.
The entire experience was incredibly frustrating. I have never felt so ignored and overlooked as a paying customer.
Even ordering a cinnamon pretzel became an issue. I repeatedly said that I wanted cinnamon, yet I still had to keep correcting the employee. When I finally got home and tried it, it tasted like raw dough, so I immediately had to spit it out.
I also specifically asked for a small amount of sauce on my sandwich. Despite saying this, the employee continued to put an excessive amount of sauce on it until the sandwich was practically inedible.
What made the situation even worse was that the only reason someone finally came over to ring me up was because another customer noticed I had been waiting and said, “You don’t have to do me right now, you can finish her transaction.” That should never have happened.
This was, without a doubt, the worst experience I have ever had at a Subway. The lack of communication, attention, and basic customer service was unbelievable.
I spent my money here and was treated like I wasn’t even there. I genuinely don’t understand how a business can operate this way and think this is acceptable. I absolutely made sure to report this location to subway because it really really does make the brand look horrible.