The UPS Store

Reseñas

• TV

  T V

  5 days ago
  5.0
  Been going to this UPS location for years! But never had the best experience until Yonnie. He has great customer service, he was attentive to all the customers and was able to service 3 other customers and myself at the same time. Yonnie is doing great things! Keep it up young man! God has great plans for you.
• NL

  Natural Lips

  Oct 1, 2026
  1.0
  This location needs a serious customer-service reset. Every time I come in, I leave wondering how this level of service is considered acceptable. There’s also a noticeable lack of urgency when it comes to getting customers’ packages taken care of. A business like this depends on people being efficient, attentive, and respectful, but that has not been my experience here. Management should spend some time observing what actually happens on the floor instead of relying solely on what employees say is happening. Review the cameras, look at how customers are being treated, and pay attention to how much time is spent on personal phones and conversations versus actually working. I genuinely hope management takes these complaints seriously and makes some changes. Customers shouldn’t have to dread walking into a business just to ship or pick up a package. Absolutely one of the most frustrating customer-service experiences I’ve had at a UPS location. 0 stars if the option existed.
• JC

  Jasmine Collin

  Oct 1, 2026
  1.0
  Every visit to this UPS location has been frustrating. The customer service feels consistently poor, and it often seems like getting packages processed and out the door is not a priority. I’ve repeatedly seen employees on their phones, sitting on counters, eating and drinking in front of customers, and generally appearing disengaged while customers are waiting. One employee in particular, a man with shoulder-length locs wearing a beanie, frequently has an AirPod in his ear. When spoken to, he has taken the AirPod out and responded with, “What did you say?” That is not the level of attentiveness I expect when I’m paying for a service. Reanna is rude!! You can literally be in the store alone she won’t great you she will scan package hand you a receipt all without looking up. I’ve also had concerns about packages not being handled the same day when I expected them to be. Overall, the atmosphere gives the impression that the staff simply doesn’t care about providing good customer service. The owner/management should review the security cameras and observe what is happening during business hours. If management sees the same things customers are experiencing, I hope they take it seriously and address the issues with the staff. At this point, every visit leaves me wishing there were another UPS location nearby with better customer service. 0 stars if that were an option.
• TW

  Tai Walker

  Sep 27, 2026
  1.0
  I called on a Sunday to ask if they had a notary public there and the gentleman politely said "no we do not". I was in the process of asking a follow up question and barely was able to say "okay, well do you know..." and he abruptly interrupted me and said "no sir, I don't". I replied "well you don't even know what question I was going to ask", and then he hung up on me.
• IM

  Isa Mata

  Sep 24, 2026
  5.0
  I had a great experience at UPS today. The employee who helped me was extremely kind, patient, and professional. He took the time to explain everything clearly and made the whole process very easy. I really appreciated his excellent customer service and positive attitude. Thank you for being so helpful